Business Support Administrator - North East Locality Office - 11625_1759223471

The City of Edinburgh Council; City of Edinburgh; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in Edinburgh is seeking a proactive Business Support Administrator to ensure smooth daily operations. This role fits individuals seeking valuable experience in administration, communication, and customer service. Key responsibilities include managing information, supporting daily operations, and collaborating with teams. Applicants should be organised and customer-focused, with skills in Microsoft Office. This position offers a salary range of £26,337 to £28,835 and a flexible working environment.

Benefits

Salary Sacrifice Schemes

Access to discounts and savings

Local Government Pension Scheme

27 days of annual leave plus 6 bank holidays

Training and development opportunities

Access to health and wellbeing support

Qualifications

• Ability to interact with people both in writing and verbally.
• Comfortable with Microsoft Office and eager to learn new tools.
• Able to manage multiple tasks and deadlines with high attention to detail.

Responsibilities

• Provide general business and admin support to keep daily operations running smoothly.
• Manage and organise information responsibly, including confidential data.
• Collaborate with internal teams and external customers to provide professional service.

Skills

Effective communication

Tech-savvy

Organised

Customer focused

Adaptable and flexible

Team player

Confidentiality

Tools

Microsoft Office

Job description

Overview

Business Support Administrator – North East Locality Office

Salary: £26,337 - £28,835

Hours: 36 per week

We're looking for a proactive and organised Business Support Administrator to join our team and play a key part in helping our services within Transport run smoothly.

About the role

We're looking for a proactive and organised Business Support Administrator to join our team and play a key part in helping our services run smoothly.

Whether you're looking to grow your existing skills or build your CV with valuable experience, this role offers a solid foundation in administration, communication, and customer service within a professional public sector setting.

It's a great fit for people at various stages of their career – including school leavers, graduates, those returning to work or anyone looking for a meaningful and stable role where they can make a real contribution. Many of our team members have progressed into other roles within the organisation.

What you'll be doing

• Provide general business and admin support to keep daily operations running smoothly
• Managing and organising information including working with confidential data, documents, and records responsibly
• Using Microsoft Office (Word, Excel, Outlook) for data entry, word processing and communication tasks
• Collaborating with internal team and external customers to provide helpful, professional service
• Helping the team meet important deadlines through strong organisation and attention to detail

What skills you need

We’re proud to be an organisation led by Our Behaviours of Respect, Integrity and Flexibility and we look for people who demonstrate these behaviours in everyday life and in their work.

We value skills developed through education, volunteering, caring responsibilities, and other life experiences – and we'll support you to grow and build confidence in the role. That said, the following skills would be useful to bring with you, or be willing to develop:

• Effective communication: Ability to interact with people both in writing and verbally
• Tech-savvy: Comfortable with Microsoft Office and eager to learn new tools and digital skills
• Working in a fast-paced environment: Comfortable managing own workload, tasks, and priorities in a busy office setting, with a good understanding of day-to-day admin processes
• Organised: Able to manage multiple tasks and deadlines whilst managing high volumes of data and information and maintaining attention to detail
• Customer focused: Professional, helpful approach to service delivery
• Adaptable and flexible: Ability to adjust and problem-solve as priorities shift
• Team player: Able to collaborate effectively with colleagues across the organisation
• Confidentiality: ability to follow policies and procedures on the safe handling of sensitive information and data

What we offer

• Salary Sacrifice Schemes including Cycle to Work and car lease
• Access to discounts and savings on groceries, activities, eating out and shopping
• Capital Credit Union
• Local Government Pension Scheme
• Work-life balance and flexibility
• 27 days of annual leave plus 6 bank holidays
• Maternity and adoption pay
• Training and development opportunities
• Access to health and wellbeing support including access to counselling through our Employee Assistance Program

Further info

• There are no line management responsibilities associated with this role
• The post will be based at North East Locality Office; however, the role may require the successful candidate to work at any Council location.
• The working hours are Monday to Thursday 08:30 to 17:00 and 08:30 to 15:55 on Fridays; the role is subject to flexible working arrangements and hybrid working.

This post is subject to a basic disclosure check.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We do not include external links in this refined description.

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View the official job description on the council website for more details.