Business Support Administrator Apprentice

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Southampton, Gosport, Portsmouth; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider in the UK is seeking a highly motivated Business Support Administrator Apprentice to join their team in Southampton. The role offers a Level 3 qualification in Business and Administration over an 18-month apprenticeship. Candidates will provide administrative support, manage communications, and assist with meetings. Excellent communication and organizational skills are essential. The position offers a salary of £24,465 annually, with flexible working options available.

Qualifications

• Willingness to undertake further training.
• Basic IT skills for data entry.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide comprehensive administrative support.
• Manage incoming and outgoing communications.
• Coordinate meetings and events for the team.

Skills

Customer service skills

Organizational skills

Communication skills

Education

Maths and English Level 2 or equivalent

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Business Support Administrator Apprentice

The closing date is 04 January 2026

Are you looking to start a career within the NHS and gain a qualification at the same time? We are looking for a highly motivated individual to join our Business Support Team, supporting Specialist MSK Services in the Portsmouth, Southampton and South East Hants area (base can be discussed at interview)

This is an apprenticeship post working towards a Level 3 qualification in Business and Administration - please see attached addendum for further details regarding this.

• To work as part of a skill mix team for Specialist MSK Services, providing comprehensive administrative support to the services.
• To effectively prioritise and manage own workload as necessary
• First point of contact for patients over the telephone.

Main duties of the job

To work as part of a high-quality admin team and deliver service excellence to Business Support management team, clinical managers and pathway leads.

To undertake secretarial/administration duties for the Specialist MSK service including word processing/typing, minutes of meetings, reports, filing, photocopying as required.

Ensure the security, accuracy and recording of people's data in accordance with the relevant Trust policies.

Maintain and input accurate data onto service databases.

To assist in the co-ordination of staff meetings, booking venues and requirements as necessary.

To participate in team meetings, taking minutes if required.

Assist in the provision of a general administration service to the MPP team as required.

To assist planning workshops, study days and other service initiatives.

Management of Specialist MSK team diaries where required.

To process incoming/outgoing mail for the service in accordance with Trust policy.

To be able to communicate effectively with all staff, patients and those contacting the service.

Provide customer service via or email. Work with senior team members to deal with complex queries.

To provide excellent and timely communication to all enquiries and external liaisons.

To effectively prioritise and manage own workload as necessary

First point of contact for patients coming into our services at reception and over the telephone.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Maths and English Level 2 or equivalent or willingness to undertake

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

St.Mary's Community Health Campus (Portsmouth)

£24,465 a yearPlease note for part time hours the salary will be pro rata

Contract

Duration

18 months

Working pattern

Reference number

348-CSS-10025

Job locations

St.Mary's Community Health Campus (Portsmouth)

Milton Road

Portsmouth

Hampshire

PO3 6AD

Jubilee House

Medina Road

Cosham

Hampshire

PO6 3NH

Adelaide Health Centre, Western Community Centre