Business Support

The Lowry Academy; Little Hulton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local educational institution in Little Hulton is seeking an organized Administrative Support Role to provide vital administrative services. Responsibilities include managing reception functions, handling school communications, and providing first aid support. This position requires strong customer service skills, the ability to work under pressure, and maintaining confidentiality. Join a dedicated team to support the educational environment and student well-being.

Qualifications

• Experience in administrative roles with a focus on customer service.
• Ability to manage multiple tasks efficiently and maintain accurate records.
• Qualified First Aider or willingness to undergo training.

Responsibilities

• Provide an effective reception service and manage visitor interactions.
• Handle correspondence and communication for the school community.
• Assist in the management of administration tasks and projects as needed.

Skills

Customer service

Communication

Time management

Confidentiality

IT skills

Job description

Main Job Purpose

• To act as a central supporting role for staff.
• Ensure an effective and responsive administration service is provided to all staff, partners and visitors.
• Upholding the vision and ethos of the school at all times, providing an excellent customer service on reception.
• Under the direction of the Office Manager, to assist with the work of the Reprographics Department to provide an efficient service to all faculties and departments within school in a timely manner.
• To support effective communication throughout the school and its community by provision of effective documentation and meticulous record keeping, filing and archiving. To provide a reprographics service of excellent quality and to manage deadlines, for all colleagues at The Lowry Academy.

Administration - Key Tasks

• Reception duties - welcoming visitors to the school, ensuring they are signed in appropriately and safeguarding procedures are followed.
• Ensure that all calls to the school are correctly routed to their intended recipients, or an appropriate member of staff, to ensure a quick and effective communication system.
• To liaise with relevant staff regarding both internal and external communication across the school.
• Promote a professional office environment and positive relations with staff, students, families and visitors.
• To contribute towards efficient and effective office management systems and procedures, for example filing, answering phones, organising electronic and other mail and correspondence.
• To ensure that all student information is correctly held and updated on Arbor.
• To effectively manage physical resources, such as stationery, office accommodation and meeting rooms to maintain professional standards.
• To ensure that all enquiries and correspondence are dealt with promptly and effectively, in a manner that promotes a positive image of the school, using the school's Ask Lowry procedure to assign and follow up appropriately.
• Carry out administrative duties in order to facilitate the smooth running of the school.
• To undertake training and development relevant to the post and in line with the School's developing profile.
• Ensure that internal and external perceptions of the school are managed and protected within favourable boundaries, maintaining confidentiality wherever appropriate.
• To establish and maintain effective systems and processes to support the smooth running of the school in partnership with the Admin Team.
• To provide a general clerical and administrative service to colleagues e.g. photocopying, filing, emailing, completion of standard forms, respond to routine correspondence, letters to parents, processing orders etc.
• To cover and assist in Reprographics when required.
• To take ownership for various projects to meet the needs of the school in order to achieve project goals.
• To attend and participate in meetings as required.
• To undertake cover duties related to reprographics as required.
• To undertake training in order to cover for or support colleagues as directed by the Office Manager.
• To assist and organise the school admin diary and book meeting rooms as required by staff / external professionals.
• To update entries on CPOMS
• The use of the Inventory system for visitors and students
• To assist with IT tasks/ use of internet
• To carry out related checks for Safeguarding
• To manage transport bookings, as required
• To assist with the whole school communications (texts, letters, in-app messages and notifications).
• To take ownership of the post, external/ internal
• Support events such as parents' evenings and other school functions.
• To follow GDPR guideline, operations and retention
• To assist with rewards administration, including creating mail merges for celebration certificates and ensuring accurate production and distribution.
• Assist with administration for school trips, including compiling student lists with emergency contact and medical information, and adding trips to Arbor.
• Creating reports through Arbor for various purposes, including homework detentions, trip details, consent information, and any other requirements.
• Check Free School Meal entitlement and ensure families receive vouchers during holiday periods.
• Assist with administration for EVC trips

First Aid

• Act as a qualified First Aider and provide first aid support to students and staff
• Co-ordinate first aid cover across the school
• To liaise with NHS professionals, including nurses and immunisations
• To assist with administration for EVC trips

General

• The post holder is responsible for the health, safety and welfare of him/herself in accordance with the schools policy and the Health and Safety at Work Act 1974.
• To work openly within the framework of best practice identified in the School Safeguarding Policy.
• To report any concerns regarding student safety or staff working practices to the designated CP officer(s).
• To undertake other tasks commensurate with the role as directed
• To keep up to date with local and national CP training and training requirements.
• To use INSET days as requested