Business Services Co-ordinator

National Trust; Plymouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A renowned heritage organization is seeking a Business Services Co-ordinator in Plymouth. This part-time position (19 hours/week) involves supporting daily operations, customer service, and championing best practices. The ideal candidate will have strong skills in customer service, communication, and organization. Benefits include a pension scheme, flexible working, and discounts at various venues, making this an exciting opportunity to contribute to a celebrated cultural destination.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Skilled at customer service and stakeholder support skills.
• Able to communicate and collaborate effectively.
• Experienced at maintaining records or managing information systems.
• Well organised and able to prioritise workload.
• Skilled at administration.

Responsibilities

• Support day-to-day operations and be the first point of contact in the office.
• Provide advice and experience to the office team.
• Champion best practices in business support.

Skills

Customer service skills

Stakeholder support skills

Communication skills

Organizational skills

Administration skills

Job description

Summary

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

If you’re brilliant at organisation and keeping an office running smoothly, and you love working with people, upholding high standards in service and presentation, then this could be the role for you.

We’re looking for a Business Services Co-ordinator to join us at Saltram.

Salary

£13.74 per hour

Contract

Permanent

Hours/ working pattern

Part-time, 19 hours per week. You may be asked to work weekends and bank holidays, to work outside sometimes, and to support and sometimes travel to other National Trust sites.

What it's like to work here

A high profile cultural destination described as an ‘oasis in the middle of the city’, this magnificent mansion and parkland near Plymouth offers a tranquil riverside escape with close‑by city amenities. With over 900,000 visits last year, Saltram is one of the busiest properties in the country. A well‑loved parkland used by locals for walking and exercising, a popular garden which changes with the seasons and a treasure house makes Saltram a popular property for a range of audiences. Currently, the Future Saltram Project aims to deliver significant and exciting changes across every area of the property to maximise its commercial potential and deepen audience engagement. Ideally positioned as an urban property, Saltram prides itself on its exceptional visitor experience and service standards. An energised, capable, engaged team make Saltram a fun place to work. It’s certainly an exciting time to be at Saltram.

For more information about our property please visit

What you’ll be doing

This is a busy place, there’s a lot going on and you’ll find that no two days are the same.

Generally, you’ll be supporting day‑to‑day operations, and being the first person that people see when they come into the office. Your advice and experience will be sought after by others beyond the office team.

You’ll be a champion of best practice when it comes to business support, and will confidently challenge the status quo when you think there’s a better way of doing something.

Who we’re looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• skilled at customer service and stakeholder support skills
• able to communicate and collaborate effectively
• experienced at maintaining records or managing information systems
• well organised and able to prioritise workload
• skilled at administration

Additional criteria for all other applicants. We’d love to hear from you if you’re:

• experienced in giving business support, along with responsibility for facilities or office supervision
• good at communicating, both in writing and speaking
• able to work as part of a team, but also on your own initiative
• flexible and focused on people
• happy to multi‑task and manage your own priorities and workload

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places