Business Operations Manager

WE Talent; Warwick; On-site; GBP 50,000 - 70,000; Full time

Job summary

A major UK organization is seeking an experienced Business Operations Manager to lead a new Central Business Support team. This role is critical in driving efficiency across sales support services. Responsibilities include managing a centralized team, overseeing operational processes, and collaborating with various business functions to improve service delivery. The ideal candidate should have a strong background in sales operations, ERP experience, and proven leadership abilities. The position is full-time, requiring four days on-site with one day of travel around the UK.

Qualifications

• Strong background in sales operations, business support, or operational leadership.
• Experience with ERP systems.
• Proven ability to lead centralized or shared service teams.

Responsibilities

• Lead, coach, and develop a centralized Business Support team.
• Define and monitor SLAs/KPIs to ensure high-quality service delivery.
• Oversee quoting, cost book management, and ERP administration.
• Collaborate with Sales, Transport, Finance and Shared Services.
• Lead continuous improvement and digital adoption initiatives.
• Liaise with customers and suppliers to support profitability.

Skills

Sales operations background

ERP systems experience

Reporting skills

Data accuracy

Leadership of centralized teams

Job description

WE Talent are working with a major UK organisation who are seeking an experienced Business Operations Manager to lead a new Central Business Support team. This role is key to driving efficiency, consistency and scalability across sales support services, enabling commercial teams to focus on value-adding activity.

You’ll manage a regionally aligned team, oversee core operational processes, and represent the function in business-wide change and transformation initiatives.

Contract : Full-time, permanent, 4 days on-site with 1 day travel around the UK.

Key Responsibilities

• Lead, coach and develop a centralised Business Support team.
• Define and monitor SLAs / KPIs, ensuring high-quality service delivery.
• Oversee quoting, cost book management and ERP administration.
• Collaborate with Sales, Transport, Finance and Shared Services to resolve issues and improve processes.
• Lead continuous improvement, standardisation and digital adoption (PowerBI, SharePoint etc.).
• Liaise with customers, suppliers and internal stakeholders to support profitability and service excellence.
• Report on performance trends, risks and operational improvements.

Skills & Experience

• Strong background in sales operations, business support or operational leadership.
• Experience with ERP systems.
• Proven ability to lead centralised or shared service teams.
• Skilled in reporting, data accuracy, workflow...