Business & MI Support Administrator

Howden Group Holdings; Tunbridge Wells; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global insurance group is seeking a Business & MI Support Administrator located in Tunbridge Wells. The role involves providing support across business operations and assisting with internal systems management. This position requires 1-2 years of experience, strong organizational skills, and proficiency in Microsoft Excel. You will contribute to effective communication, record-keeping, and compliance with regulatory obligations. The position is full-time Monday through Friday, offering a supportive work culture.

Qualifications

• 1-2 years’ experience in a relevant role.
• Enthusiastic about a support-based administrative role with progression opportunities.
• Good attention to detail.

Responsibilities

• Provide support to users on internal and external systems.
• Handle emails in a shared mailbox and resolve queries.
• Assist with managing business deadlines.

Skills

Microsoft Excel

Organizational skills

Written communication

Verbal communication

Time management

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Eridge Underwriting is a motor specialist Managing General Agent based in Tunbridge Wells, Kent. We are a brand for DUAL Corporate Risks Ltd who in turn are part of the Howden Insurance Group.

Eridge generates over £70 million premium income with 75 Brokers throughout the UK.

You have an opportunity to make a positive contribution to a successful business in a working environment which encourages responsibility and supports personal and professional development.

Title: Business & MI Support Administrator

Job Purpose:

The Business & MI Support Administrator will provide support across the business, helping to ensure internal and contracted systems run efficiently, whilst supporting the Business Operations team and assisting the Project Manager on specific tasks.

Key Responsibilities:

• Providing support to users on internal and external systems, including setting up new users, Motor Insurance Database queries and IT requests.
• Handling emails in a shared mailbox. This can involve resolving queries independently and/or forwarding to the correct team for review.
• Assist with managing business deadlines by communicating to teams, internal and external.
• Sending regular and ad hoc reports for management, other areas of the business and external business partners.
• Ensuring business records and agreements are stored and kept up to date.
• Involvement in communicating the monthly rate review changes internally, to staff, and externally, to brokers and software houses.
• Involvement in ongoing and future system and product developments.
• Creating and maintaining records of system procedures.
• Assist Operations Team on identifying issues to be managed, including monitoring of exceptions reports.

• Understand and act on our regulatory and compliance obligations.

The ideal candidate will:

• Have 1-2 years’ experience in a relevant role.
• Be enthusiastic about a support-based administrative role with the opportunity to progress.
• Be confident using Microsoft Excel.
• Possess very good organisational skills.
• Have good written and verbal communication skills.
• Enjoy responsibility and learning new skills.
• Be a team player, whilst demonstrating an ability to work independently and professionally.
• Pay attention to detail.
• Possess good time management skills and be able to prioritise work based on the business need.

Hours of work are Monday to Friday 9am to 5pm in the office.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent