Business Intelligence & Performance Analyst

Kent Housing Group; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing organization located in Ashford is seeking a candidate to manage performance management information and provide analytical support. The role involves coordinating corporate planning, managing customer surveys, and developing data collection processes. This position requires strong analytical skills and the ability to support data-driven decision-making. Interested candidates are encouraged to apply.

Responsibilities

• Maintain performance management information and support report development.
• Provide ad hoc analytical support across the organisation.
• Coordinate and administer the corporate planning process.
• Manage collection and analysis of customer survey responses.
• Support the understanding and development of data landscape in applications.
• Support development of data collection processes and validate data.
• Gather end user requirements and develop dashboards and reports.

Job description

Role Summary

• To maintain the Group’s performance management information. Providing support to the business in the development of data reports and updates.


• To provide ad hoc analytical support across the organisation.


• To support the business in the co-ordination and administration of the corporate planning process.


• To manage the collection and analysis of customer survey responses, developing surveys to meet the changing needs of the business.


• To support understanding, assessment and development of the data landscape in databases and infrastructure applications.


• To support the use and development of data collection processes, including reviewing and validating data across databases and infrastructure applications.


• To assist with gathering end user requirements and development of dashboards and creation of reports, supporting users to maximise benefits and insights to inform decisions and service delivery.