Business Development Manager - IT Managed Services

Ricoh; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the UK is looking for a Business Development Manager for IT Managed Services to drive sales and maximize revenue. This field-based role involves building relationships with existing and new customers, supporting sales teams, and ensuring a best-in-class customer experience. Candidates should have proven sales successes, technical understanding of services, and strong relationship-building skills. The company offers a competitive salary, commission, and additional benefits.

Qualifications

• Proven track record in achieving sales targets.
• High-level technical understanding of services sold.
• Experience influencing senior management.

Responsibilities

• Grow and develop IT Managed Services business.
• Build relationships across Ricoh's business.
• Maximise margin and annuity revenue.
• Develop knowledge of IT Managed Services.
• Manage sales administration in CRM system.

Skills

Sales and relationship building

Self-motivation

Delivering engaging presentations

Excellent communication skills

Understanding of managed services

Commercial awareness

Organisational skills

Tools

MS Office

Job description

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone

Role: Business Development Manager IT Managed Services
Located: Field Based - Nationwide
Package: Competitive salary, commission, car allowance plus additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

To grow and develop Ricoh's IT Managed Services business, selling to Ricoh's existing and new customers, supporting and driving the Direct Sales teams to sell IT Managed Services and being a key subject matter expert in this field to help generate and close sales opportunities, achieving individual and contributing to divisional targets.

• Responsible for ensuring maximum margin and annuity revenue on all IT Managed Services orders by promoting the value of Ricoh to ensure targets are achieved and exceeded where possible.
• Proactively building positive relationships across Ricoh's business to enable and promote Managed Services and to be recognised as the IT Managed Services Specialist to support in customer meetings and the development and closure of opportunities.
• Responsible for building commercial awareness of IT Managed Services with aligned Ricoh sales teams to ensure all opportunities are maximised and competitive advantage is maintained.
• Responsible for continually developing knowledge of IT Managed Services to ensure all opportunities and our competitive advantage are maximised.
• Accountable for articulating the Managed Services offering to new and existing customers, whilst understanding and identifying the customer's key business challenges that would open up opportunities, and where such services are implemented, to ensure best in class customer experience throughout the sales cycle.
• Responsible for all sales administration relating to all IT Managed Services opportunities and sales wins which are processed in the Ricoh CRM system and writing effective proposals to ensure management information can be extracted to review overall business activity.
• Responsible for building effective relationships within the relevant Ricoh teams to ensure project implementation is delivered efficiently and effectively.
• Responsible for developing a pipeline of opportunity to allow the potential of over‑achievement of targets and ensure accurate forecasting on a weekly and monthly basis using Ricoh's CRM system to ensure business activity can be monitored.
• Responsible for taking a lead role in managing the virtual customer bid team to successfully deliver proposals, statements of work and contracts.
• Accountable for taking the lead role in negotiating statements of work and contracts with a full understanding of the commercial impact of such negotiations which may be with internal key stakeholders, the customer and subcontractors.

You will ideally have

A proven track record in achieving sales targets is required along with a high‑level technical understanding of the services and solutions the candidate has sold to date. The candidate should have experience influencing senior management over a wide spread of departments within mid to large corporates and a strong grasp of value based sales.

Skills Required:

• First class sales and relationship building (internal and external)
• Self‑motivation
• Able to deliver engaging presentations
• Excellent communication skills
• Good understanding of business benefits of managed services industry
• Extensive experience
• Good understanding of business transformation and agile working
• Strong commercial awareness
• Excellent organisational skills, high attention to detail, and ability to prioritise
• Demonstrate commitment and flexibility at all times
• Intermediate level in all MS Office Packages.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee‑led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.