Business Development Administrator

Black Cat Recruitment Ltd; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A successful flooring and textile distribution company in Telford is seeking a proactive Business Development Administrator. The role requires strong communication skills for developing client relationships, and the ability to work independently within a small team. Key responsibilities include calling customers for insights, researching new leads, and processing orders using a CRM system. The position offers a salary of £25,000 - £30,000 per year plus commission, and includes perks such as a friendly working environment and 20 days holiday.

Benefits

20 days holiday plus bank holidays

Optional company pension scheme

Friendly working environment

Qualifications

• Experience in a business development administration role is required.
• Ability to manage time and tasks independently.
• Strong telephone communication skills are essential.

Responsibilities

• Call lapsed customers to gather commercial information.
• Research new market sectors and generate new leads.
• Report findings and market intelligence to management.
• Process leads generated via the website and liaise with head office.
• Handle sample requests and general office activities.

Skills

Good communication skills

Attention to detail

Ability to work autonomously

Tools

CRM system

SAGE line 50

Job description

A successful flooring & textile distribution company based in Telford, with offices in France and Belgium, are currently looking for a proactive and positive person to join the internal team as a Business Development Administrator. A background in a similar business development administration role is required but full training on the company products and services offered by our client will be provided.

Role information :

An in-person, office based role in Halesfield, Telford

Salary - £25,000 - £30,000 per annum (basic) with an additional commission structure available to be discussed and agreed

Hours of work - Monday to Friday : 8.30am-5.00pm with an hour lunch break (37.5 hours)

20 days holiday + bank holidays and optional company pension scheme

Working in a friendly environment, your duties will include :

• Calling lapsed customers with a view to gaining commercial information to include incumbent supplier, pricing and identifying potential to provide quote etc.
• Researching new market sectors, generating new leads in these sectors and calling them to discover the types of products they use, whether we can offer similar products with a view to winning new business
• Reporting to management on key findings, potential leads, market intelligence and product requirements and potential areas of growth
• Processing / following up on leads generated via the website – IE quote requests, sample requests, stock enquiries and liaising with head office for non-UK orders
• Dealing with all sample requests from clients / processing and issuing via courier / postal system
• Using CRM system to record leads, set and track follow up calls and activity, recording communications with current and potential customers
• Chasing up quotes for project work, installation work and recycling projects
• General day to day office activities required, such as answering incoming calls, processing orders onto SAGE system, advising clients of price / delivery / stock situation
• Cover of staff holidays / sickness
• Ad-hoc admin tasks as required

The following are important requirements…..

• The successful candidate must be able to manage their own time and tasks. As our client are only a small team, you will be working mostly on your own initiative and largely unsupervised so must be experienced enough to be able to work autonomously. You will be working in your own office space so you'll need to be motivated to carry out tasks independently.
• This is a largely telephone-based role, so our client want someone with good communication skills, that isn’t afraid to pick up the phone and call people, and our client need someone who is strong willed to be able to get through to the right people and not be easily deterred. We are not looking for someone to send out blanket emails - confirming prices or discussions on email is great but the initial contact must be via phone call with follow up calls made.
• Attention to detail and accuracy are key skills for this role to be able to discuss requirements with clients, quote to win new business and report findings to management, our client need to be able to rely on the information they're given to offer competitive pricing to customers.
• Previous use of a CRM system will be useful and knowledge of SAGE line 50 a benefit although not essential.

If you have a background in a similar role and are looking for an exciting opportunity to join a friendly company, where you can make a difference and develop your skills as well as your career prospects, then please apply with a copy of your CV