Business Continuity Lead

Softcat plc; Marlow, Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading IT infrastructure provider in the United Kingdom is seeking an experienced Business Continuity Lead. This pivotal role will drive the development of the Business Continuity Management System, ensuring compliance with ISO 22301 and enhancing organizational resilience. The ideal candidate should have at least 5 years in business continuity, strong analytical skills, and the ability to influence stakeholders. This position offers a hybrid working model with a competitive salary and benefits.

Benefits

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support

Qualifications

• Minimum 5 years' experience in business continuity.
• In-depth knowledge of ISO 22301.
• Proven ability to engage and influence stakeholders.

Responsibilities

• Lead the development of Business Continuity Management System.
• Conduct risk assessments and business impact analyses.
• Manage documentation and evidence for audits.

Skills

Business impact analysis (BIA)

Risk assessment

Analytical skills

Problem-solving skills

Stakeholder engagement

Education

ISO 22301 internal auditor certification

Job description

Would you like to kick start your career in a supportive,collaborativeand innovative company?

Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team?

Join our Business Continuity Team!

Business continuity is fundamental to ensuring Softcat can maintain critical operations, protect people and assets, minimise disruption, and comply with regulatory requirements during a business continuity event. This function plays a key role in building organisational resilience and enabling the business to adapt and recover swiftly from unexpected challenges. Working closely with critical business areas, the BC lead will ensure Softcat is prepared for operational disruption and ensure we maintain ISO 22301 certification. As we continue to grow and mature, we are excited to expand our business continuity team with someone eager to drive meaningful improvements, gain exposure across the organisation, and develop their skills in a dynamic and supportive environment.

Success. The Softcat Way. Passion. Intelligence. Fun. Responsible; these are the core values which define Softcat. We are one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. The business is based on two key principles: outstanding customer service and employee satisfaction- both of which inspire our flexible, friendly approach to business. For more information about Softcat please visit: www.softcat.com.

We are seeking an experienced and proactive Business Continuity Lead to drive the ongoing development and continuous improvement of our Business Continuity Management System (BCMS). In this pivotal role, you will collaborate with internal stakeholders, suppliers, and external partners to strengthen Softcat's resilience and ensure ongoing alignment with ISO 22301. You will take ownership of key business continuity processes, including risk assessments, business impact analyses, and the planning and facilitation of exercises and simulations. The role also involves leading the documentation and review of continuity plans, supporting audit readiness, and championing a culture of preparedness across the organisation.

As the Business Continuity Lead, you'll beresponsible for:

• Lead the development and improvement of Softcat's Business Continuity Management System (BCMS), ensuring compliance with ISO 22301.
• Conduct and update risk assessments and business impact analyses (BIA).
• Develop, maintain, and test business continuity and recovery plans.
• Coordinate and document exercises, simulations, and post-incident reviews.
• Manage business continuity documentation and evidence for audits.

We'd love you to have:

• Minimum 5 years' hands‑on experience in business continuity, including business impact analysis (BIA), risk assessment, plan development, and scenario testing.
• In‑depth knowledge of ISO 22301 and experience maintaining or auditing a Business Continuity Management System (BCMS); ISO 22301 internal auditor certification preferred.
• Strong analytical and problem‑solving skills, with the ability to assess risks, develop strategies, and drive continuous improvement.
• Proven ability to engage, influence, and educate stakeholders at all levels, fostering a culture of resilience across the organisation.
• Experience assessing and monitoring the continuity capabilities of critical suppliers and partners.

At Softcat, we believe our culture is key to our success. We are looking for someone who not only brings technical expertise and leadership in business continuity, but who also embodies our core values, passion, intelligence, fun, and responsibility. The ideal candidate will thrive in a collaborative, dynamic environment, contribute positively to our team spirit, and help foster an inclusive and supportive workplace.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

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We offer a competitive salary and benefits package and will provide you with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support

Pension

Share incentive plan

Life Assurance

Holiday

Trips

Vouchers

Partner/family Benefits

Maternity, Paternity and Adoption support