Business Banking Direct Relationship Manager

HSBC; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading global bank is seeking a Business Banking Direct Relationship Manager in Manchester. The role involves managing a portfolio of 150 clients while providing dedicated relationship management. Ideal candidates should have experience in commercial banking, strong communication skills, and a commitment to excellent customer service. This is a hybrid position that promotes diversity and inclusivity within the workplace.

Qualifications

• Experience in a Commercial Banking environment or similar.
• Ability to deliver excellent customer service while seeking innovative improvements.
• Excellent written and spoken communication skills.

Responsibilities

• Managing a portfolio of approximately 150 clients and expanding relationships.
• Serving as an ambassador for HSBC and optimizing existing client relationships.
• Building a network of business introducers within the community.

Skills

Customer service

Commercial Lending

Negotiation

Networking

Job description

Business Banking Direct Relationship Manager

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end‑to‑end solutions designed to help small businesses reach their potential.

We are looking for a proactive and customer focused person to join our team in the role of Business Banking Direct Relationship Manager.

You will provide dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery. Relationship Managers may be located in fields of Business Banking, Commercial Banking, Global Banking, Private Banking or Product Sales.

Your responsibilities will include:

• Supporting clients virtually, managing a portfolio of c.150 clients, focusing on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Serving as an ambassador for HSBC and developing the bank’s profile in the wider community.
• Optimising existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer needs.
• Seeking new opportunities by nurturing existing relationships and identify new business possibilities.
• Building a network of business introducers in the business community.
• Adhering to structures and processes for the management of credit, operational, reputational, criminal and regulatory risk.

To be successful in this role you should have:

• Experience of working in a Commercial Banking environment or similar.
• Commercial Lending experience.
• An ability to deliver excellent customer service while proactively seeking innovative ways to improve this service.
• Excellent written and spoken communication skills with experience of effectively negotiating and influencing others.
• The ability to build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
• An understanding of credit and risk with experience of ensuring own/others' compliance with relevant regulatory processes.

This is a hybrid role based in Manchester.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: [phone]