Business Associate, Markets Operations Chief of Staff

Citi; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international financial services firm in Belfast is seeking a proactive Business Associate to support strategic initiatives within Markets Operations. This role requires excellent communication and organizational skills, relevant experience in financial services, and proficiency in Microsoft Office Suite. The candidate will coordinate learning interventions, track KPIs, and assist in logistical support for operations events. The position offers a competitive salary and generous benefits, including a hybrid working model and a performance-related bonus.

Benefits

Generous holiday allowance

Performance-related bonus

Private medical insurance

Pension Plan

Paid Parental Leave

Employee discounts

Access to learning resources

Qualifications

• Relevant experience in financial or professional services.
• Confident in managing multiple tasks with quick turnaround.
• Ability to build relationships with various stakeholders.

Responsibilities

• Coordinate with HR partners to design learning interventions.
• Assist in tracking KPIs for Markets Operations initiatives.
• Support preparation of materials for Markets Operations events.

Skills

Communication skills

Organizational skills

Attention to detail

Proficiency in Microsoft Office Suite

Public speaking

Collaborative work

Proactive mindset

Understanding of financial services

Education

Bachelor’s Degree or equivalent experience

Tools

Microsoft PowerPoint

Excel

Job description

The Business Associate is an intermediate level position within the Markets Operations Chief of Staff team, aligning to Markets COO. You would be joining a growing team, with the opportunity to work on a broad remit of strategic people-aligned priorities for Markets Operations and to support the broader Chief of Staff organisation.

The successful candidate will be proactive, driven, highly organised and able to work across multiple competing priorities efficiently.

Key Responsibilities

Learning Strategy and Design Support

• Coordinate with HR Learning and Development partners and the Chief of Staff team to design learning interventions.
• Assist in researching and analysing data, working with HR to identify skills gaps and capability needs across Markets Operations.
• Support the preparation of materials, and provide logistical support for Markets Operations events/initiatives.
• Aid in the preparation and support facilitation of Markets operations events.
• Collaborate with leaders in Markets to align existing Markets offerings to Markets Operations strategic priorities.

Measurement and Continuous Improvement

• Assist in tracking key performance indicators (KPIs) and collecting data to assess effectiveness of Markets Operations initiatives.
• Conduct research on industry best practices and learning approaches for integration into the function.

Business Administration

• Other ad-hoc Business Management tasks that support the activities of Markets Operations, including Powerpoint presentations and Excel analysis.
• Develop a detailed understanding of the Markets Operations business, our processes and priorities, and how it aligns to Markets and Citi goals.
• Driving the adoption of AI within Markets Operations, through supporting our OptiMarket initiative.

Qualifications

• Relevant experience in financial or professional services.
• Excellent communication skills (written / verbal) and ability to interact and build relationships with various stakeholders.
• Confident organisational skills, managing multiple tasks and prioritizing for quick turnaround.
• Attention to detail.
• Confidence in public speaking, particularly on new or recently learned subjects.
• Proficiency in Microsoft Office Suite, including expertise in PowerPoint.
• Ability to work collaboratively as part of a global team.
• A proactive mindset, a willingness to learn and take initiative.
• An understanding of the financial services industry, or Markets Operations.
• Knowledge of Learning Management Systems (LMS) or digital learning tools is beneficial.

Education

• Bachelor’s Degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

#LI-AF4

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. View Citi’s EEO Policy Statement and the Know Your Rights poster.