Business Analyst (Ref: 189391)

Forsyth Barnes; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading retail consultancy in the United Kingdom is seeking a Business Analyst to join their Retail Systems team. You will define and document business requirements for retail technology, collaborate with internal departments, and support system enhancements. Ideal candidates have 3-5 years of experience, strong communication skills, and knowledge of NCR Radiant and Verifone POS systems. This role offers an attractive salary and comprehensive health insurance benefits.

Benefits

Attractive salary package

Comprehensive health insurance benefits

Professional growth opportunities

Flexible work schedules

Supportive workplace culture

Qualifications

• 3-5 years of experience in a relevant field.
• Hands-on experience in developing test cases and test plans.
• Retail or consumer goods experience.

Responsibilities

• Define, test, and document business requirements for various projects.
• Facilitate workgroups with stakeholders to gather and validate requirements.
• Support the user community with training and troubleshooting.

Skills

Knowledge of Retail Systems

Communication skills

Experience with NCR Radiant

Experience with Verifone POS

Ability to prioritize tasks

Education

Degree in Computer Science or Information Systems

Job description

About Us

This organization is a distinguished leader within the convenience store and fuel retail industry, recognized for its commitment to efficiency and customer-centric services. Operating in the retail sector, our client prioritizes innovation and operational excellence, seeking to improve customer experiences while also fostering employee growth and satisfaction.

Job Description

We are collaborating with this organization to identify a talented Business Analyst based in Charlotte, North Carolina. This vital position reports directly to the Business Analyst Team Lead and requires a deep understanding of operational and business processes related to Store Systems used in convenience stores and fuel operations. The ideal candidate will also possess a strong familiarity with corporate systems, including Merchandising, Fuel, Accounting, and Marketing. Key responsibilities will include managing enhancement requests from stakeholders and meticulously developing business requirements documentation. Additionally, this role encompasses documentation associated with new version releases and system upgrades.

Key Responsibilities

• Act as a pivotal member of the Retail Systems team, leveraging extensive knowledge of NCR Radiant and Verifone POS systems.
• Define, test, and document business requirements and deliverables for various projects in partnership with internal departments.
• Participate in the development of project plans, including scoping, scheduling, and implementation timelines.
• Lead the identification of business requirements pertaining to Retail Systems, particularly in convenience stores and fuel operations.
• Plan, conduct, and facilitate workgroups with various stakeholders to gather, analyze, and validate business, process, functional, and data requirements.
• Support the user community by offering training, troubleshooting, system enhancement recommendations, and office automation advice.
• Create and maintain comprehensive documentation related to projects, including installation guides and quality assurance charters.
• Conduct risk assessments to analyze potential project challenges and opportunities.
• Write training materials to assist end users in the effective use of existing and new store systems technology.
• Serve as a liaison between the organization and vendors to ensure efficient software implementations.
• Collaborate with RS Engineers to establish and track project milestones effectively.

Requirements

• Strong knowledge of Retail Systems within a store context.

• Understanding of the operational dynamics of convenience stores and fuel stations.

• A minimum of 3-5 years of experience in a relevant field.

• Excellent written, oral, and interpersonal communication abilities.

• A degree in computer science, information systems, or equivalent work experience.

• Capable of effective communication with both technical and non-technical personnel.

• Hands-on experience in developing test cases and test plans.

• Aptitude for prioritizing and executing tasks in a fast-paced, high-pressure environment while managing multiple projects.

• Must have experience with NCR Radiant and Verifone POS systems.

• Must have retail or consumer goods experience

• Must have experience in POS (point of sale) systems

Benefits

• Attractive salary package.
• Comprehensive health insurance benefits.
• Opportunities for professional growth and certification.
• Flexible work schedules to promote work-life harmony.
• A collaborative and supportive workplace culture.

Other

This role represents an exciting opportunity to impact key projects within a rapidly evolving sector. Ideal candidates should possess a passion for retail systems and a desire to contribute innovative solutions that drive operational efficiency.