Business Analyst - Lending

NatWest Group; Gogar; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Scotland is seeking a Lending Business Analyst to assist in launching a new Lending product. The successful candidate will define product requirements, lead discovery sessions, and work with cross-functional teams to ensure a smooth rollout. Strong communication and analytical skills are essential, with a background in Agile methodologies preferred. This role is key for driving product success within a regulated environment.

Qualifications

• Experience with fintech or payment strategy/processing systems is a plus.
• Ability to break down high-level needs into detailed user stories.
• Clear and structured documentation skills.
• Experience working with cross-functional teams.
• Attention to detail and troubleshooting skills.
• Proven experience working within an Agile framework.

Responsibilities

• Define and track product requirements.
• Lead discovery sessions with the lending team.
• Collaborate on designing and refining new processes.
• Develop knowledge of NatWest Boxed policies.
• Identify policy gaps affecting product development.

Skills

Technical understanding of APIs

Ability to work with Product Owners

Strong writing skills

Stakeholder and communication skills

Proactive approach to work

Experience in Agile methodology

Job description

Overview

Join us as a Lending Business Analyst

This is a key role in the team responsible for launching a new Lending product for the first time within NatWest Boxed.

You will be:

• Defining and Tracking Product Requirements: Work closely with the Product teams across the lending domain to identify, analyse, and manage detailed product requirements, ensuring alignment with business and regulatory needs.
• Leading Discovery & Story Creation: Support and lead detailed discovery sessions with the lending team, taking ownership of crafting user stories and requirements that drive the development and build of the Lending solution.
• Processing Design & Optimisation: Collaborate with cross-functional stakeholders to design, document, and refine new processes that support the product’s successful rollout, ensuring a seamless development pipeline and path to production
• Developing a working knowledge of NatWest Boxed and Group policies, supporting to identify where existing policies align with or need adaptation for the Lending proposition

The skills you\'ll need

• Technical understanding on how APIs, integrations, and digital banking infrastructure work. Experience with fintech or payment strategy / processing systems is a plus
• An ability to work with Product Owners to define and refine product requirements and break down high-level needs into detailed user stories and acceptance criteria
• Strong writing skills to create clear, structured, and comprehensive requirements documents, user stories, and process flows, ensuring these requirements are testable for effective validation.
• Stakeholder and communication skills with previous experience working closely with cross-functional teams (Product, Engineering, Commercial, Credit, Risk, Compliance, Legal etc.)
• A proactive approach to work with great attention to detail, an ability to identify and troubleshoot issues early, and drive solutions to these problems in collaboration with the wider team.
• Proven experience working effectively within an Agile framework/ methodology

Additionally it will be very beneficial to have :

• A strong understanding of Lending products, including Term loans, Point of Sale, with general awareness of risk, credit scoring, and lending policies in a regulated environment
• Relevant experience in some of the following areas: Software-as-a-Service (SaaS), Embedded Finance, Banking-as-a-Service (BaaS)
• A familiarity with CONC, CCA (Consumer Credit Act), FCA regulations, and financial compliance and ability to spot gaps in policy that might impact product development