Business Analyst - GDS

SR2 REC LTD; Remote; GBP 80,000 - 100,000; Full time

Job summary

A public sector consultancy is seeking a Business Analyst to support a key project within central government. The role involves gathering requirements for a new CRM application that will streamline complex casework management. Candidates must have recent government experience and strong communication skills. This remote-first role is an opportunity to make a significant impact and requires a proactive approach to work. The project aims for delivery by March 2026, and candidates should be available to start within a week.

Qualifications

• Experience working within central UK government is essential.
• Proven ability to communicate with stakeholders effectively.
• Experience in facilitating high-quality workshops.

Responsibilities

• Conduct thorough requirement-gathering sessions for the new CRM application.
• Develop and maintain a prioritised backlog for successful delivery.
• Lead refinement sessions and collaborate with developers.

Skills

Government experience

Stakeholder communication

Workshop facilitation

Independence

MS Dynamics CRM

Job description

Business Analyst - UK Government

SR2 is supporting a public sector consultancy on a vital new contract within central government. The project is delivering a brand-new CRM-based application that will transform how a national review team manages complex and sensitive casework, replacing a patchwork of legacy tools with a streamlined, purpose-built solution. You’ll play a key role in shaping and developing this new system, working with an experienced technical specialist and using modern CRM capabilities to bring real operational impact. This is an agile, fast-paced project aiming for delivery by March 2026, offering a rare opportunity to build something genuinely meaningful from the ground up.

In order to apply, you must have recent experience working within central UK government and be available to start within 1 week.

• IR35: Inside
• Rate: £400 - £440
• Location: Remote first
• Start: within 1 week
• End: March 2026

Responsibilities

• Conduct thorough requirement‑gathering sessions and create detailed process maps that clearly define the business needs for the product app.
• Develop and maintain a prioritised backlog of work items, continually refining it to support successful delivery of the application.
• Lead the refinement of work items, collaborating closely with developers and Delivery Managers to ensure clarity, feasibility, and alignment with project goals.
• Provide ongoing support throughout sprints to ensure work items are fully understood, accurately implemented, and completed to the required standard.

Requirements

• Government experience is essential, ideally within digital delivery environments.
• Excellent stakeholder communication skills, with the ability to engage clearly, confidently, and transparently.
• Comfortable working in the open and keeping the client well-informed about progress, risks, and decisions.
• A proactive self‑starter who can operate independently without close supervision.
• Demonstrated experience in designing and facilitating high‑quality workshops.
• Experience with MS Dynamics CRM is highly advantageous. The role involves writing acceptance criteria aligned to Dynamics concepts as well as user‑centred outcomes.
• Strong ability to lead effective refinement sessions, working closely with developers to ensure they have the level of detail required to progress confidently.

Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.