Business Analyst (Children's Mosaic Improvement Programme)

Eden Brown Synergy; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A local authority is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This role involves gathering requirements, documenting processes, and working closely with stakeholders to validate system changes. The ideal candidate will have proven experience in social care system improvements and strong documentation skills. The position offers hybrid working options.

Qualifications

• Proven experience as a Business Analyst working on Mosaic or similar children's social care system improvement programmes.
• Previous experience in a similar Business Analyst role within a local authority or children's services programme is essential.
• Strong stakeholder engagement and facilitation skills.

Responsibilities

• Lead requirements gathering across multiple workstreams within the Mosaic Programme.
• Document current and future-state business processes with operational teams.
• Facilitate workshops with practitioners and SMEs to validate system design decisions.

Skills

Business Analysis

Stakeholder Engagement

Documentation Skills

Requirements Analysis

Case Management Systems

Education

Business Analysis Certification

Tools

Mosaic System

Agile Methodologies

Job description

Overview

Wokingham Borough Council - Business Analyst (Children's Mosaic Improvement Programme)

Location: Wokingham / Hybrid

Contract Duration: 6 months

Reports To: Programme Manager

Wokingham Borough Council is seeking an experienced Business Analyst to lead the Children's Mosaic Improvement Programme. This is a key role supporting system improvements across Children's Services, ICT, and partner teams, including Group Recording, workflow redesign, and Family Help integration.

Key Responsibilities

• Lead requirements gathering across multiple workstreams within the Mosaic Programme
• Document current and future-state business processes with operational teams
• Facilitate workshops with practitioners and SMEs to validate system design decisions
• Translate business needs into functional and non-functional specifications
• Work closely with technical teams and external suppliers (e.g., The Access Group) to validate deliverables
• Support the configuration, testing, and rollout of Mosaic system changes
• Collaborate with data and reporting teams to ensure reporting needs are understood and met
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas
• Act as a key point of contact between frontline teams and technical delivery functions
• Provide input into training content, guidance, and go-live planning
• Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice model

Key Outputs

• Documented user stories, use cases, and configuration specs
• Updated business process maps and gap analyses
• Validated configuration requirements for Group Recording, CLC toolkit, and Family Help
• UAT scripts and support for testing coordination
• Contributions to highlight reports and post-implementation reviews

Essential Skills and Experience

• Proven experience as a Business Analyst working on Mosaic or similar children\'s social care system improvement programmes
• Previous experience in a similar Business Analyst role within a local authority or children\'s services programme is essential
• Strong stakeholder engagement and facilitation skills
• Excellent documentation and requirements analysis abilities
• Working knowledge of case management systems, Mosaic configuration, or similar tools
• Comfortable operating in a multi-disciplinary, cross-functional programme environment
• Understanding of statutory responsibilities and operational pressures in social care

Desirable

• Experience working on projects involving The Access Group\'s Mosaic system
• Familiarity with the Family Help reform agenda and group recording approaches
• PRINCE2, Agile, or Business Analysis certification
• Experience in local authority environments

Behaviours & Attributes

• Collaborative and solutions-focused
• Able to manage multiple priorities under pressure
• Proactive in resolving gaps and issues
• Committed to inclusive and user-centred design

Eden Brown Synergy is an equal opportunities employer.