Business Analyst – 11270SR6

Proactive.IT Appointments Limited; England; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading IT services provider is seeking an experienced IT Business Analyst to join their team in Telford, Shropshire. This role involves bridging business needs and IT solutions in a hands-on environment. Key responsibilities include analyzing business requirements, supporting continuous improvement initiatives, and collaborating with various stakeholders. The ideal candidate will have strong communication skills and experience in project support using Microsoft tools. The position offers a competitive salary plus benefits.

Benefits

Bonus scheme

Health care package

Contributory pension plan

Generous annual leave

Employee Assistance Programme

Flexible benefits programme

Qualifications

• Proven experience as an IT Business Analyst or a similar role focused on applications.
• Strong background in systems analysis and project support.
• Confident using Microsoft tools including M365, Visio, and Project.
• Experience with ITIL principles.

Responsibilities

• Analyse business requirements and support continuous improvement initiatives.
• Carry out fit-gap analysis, system analysis, and fault diagnosis.
• Produce documentation including business requirements and process flows.
• Support projects using agile methodologies.
• Configure applications and execute test plans.
• Provide application support and user guidance.

Skills

Business and systems analysis

Communication skills

Microsoft tools (M365, Visio, Project)

Data analysis

Process modelling

Job description

11270SR6
£55k – 60k per year + Bonus + Brilliant Benefits

IT Business Analyst

Location: Telford, Shropshire
Salary: Up to £60,000 per annum
Working Pattern: 2–3 days per week onsite

Our client is looking for an experienced IT Business Analyst to join their Group IT function based in Telford. This role is focused on business applications and plays a key part in bridging the gap between business needs and IT solutions.

You’ll work closely with stakeholders across the organisation to analyse requirements, support change initiatives, and ensure applications deliver real value. This is a hands‑on role suited to someone analytical, collaborative, and comfortable working in an onsite environment.

Key Responsibilities

• Analyse business requirements and support continuous improvement initiatives
• Carry out fit-gap analysis, system analysis, and fault diagnosis
• Produce documentation including business requirements, functional specifications, and process flows
• Support projects using agile and structured methodologies (e.g. WRICEF)
• Configure applications, create and execute test plans, and validate solutions
• Provide application support, user guidance, and training
• Create knowledge articles and how‑to documentation
• Act as an application owner or solution lead, supporting systems end to end

About You

• Proven experience as an IT Business Analyst or similar application‑focused role
• Strong background in business and systems analysis and project support
• Confident using Microsoft tools including M365, Visio, and Project
• Experience with ITIL principles, data analysis, and process modelling
• Strong communication skills with the ability to engage technical and non‑technical stakeholders
• Proactive, solutions‑focused, and comfortable working onsite

What’s on Offer

• Salary up to £60,000
• Bonus scheme
• Health care package
• Contributory pension plan
• Life assurance
• Employee Assistance Programme
• Generous annual leave increasing with service
• Flexible benefits programme
• Access to a rewards and discounts platform covering hundreds of retailers

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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