Business Analyst

United Utilities; Warrington; Hybrid; GBP 45,000 - 47,000; Full time

Job summary

A leading utility provider is seeking an experienced Business Analyst to support transformation initiatives in Warrington. This hybrid position involves collaborating with cross-functional teams, analyzing business needs, and defining actionable requirements. The ideal candidate will have a BCS Practitioner Certificate and exposure to project lifecycle methodologies such as Agile. The role offers competitive benefits, including up to 30 days off and a generous pension scheme, promoting a supportive work environment focused on wellbeing and development.

Benefits

26 days’ annual leave, rising to 30 with service

Competitive pension scheme with up to 14% employer contribution

Up to 7.5% performance‑related bonus

Qualifications

• Experience working across the full project lifecycle.
• Exposure to Agile and traditional delivery approaches.
• Experience in complex change or transformation programmes.

Responsibilities

• Supporting the delivery of transformation initiatives.
• Working across cross‑functional teams to gather insights.
• Investigating operational issues and opportunities.

Skills

Business Analysis

Strong communication skills

Agile methodologies

Education

BCS Practitioner Certificate in Business Analysis or equivalent

Degree in Business, Technology or a related field

Tools

JIRA

Confluence

Visio

Job description

Business Analyst

Salary: £45,974

Location: Warrington (Hybrid – 3 days per week on site)

Contract: Permanent

Hours: Full-time

United Utilities keeps the North West flowing. As a FTSE 100 business with a purpose rooted in creating a stronger, greener and healthier region, we’re investing in people, technology and innovation to shape the future of water. And we’d love you to be part of it.

We’re looking for an experienced Business Analyst who’s innovative, collaborative, and ready to act on opportunities that will have a significant impact on the way we work. You’ll help drive change and transformation across our organisation by understanding needs, translating them into actionable deliverables, and shaping holistic solutions that deliver positive outcomes for our colleagues, customers and communities.

What you’ll be doing

• Supporting the delivery of transformation initiatives by identifying business needs and defining clear, actionable requirements.
• Working across cross‑functional teams to gather insights and ensure alignment between stakeholders and delivery teams.
• Investigating operational issues and opportunities, analysing root causes, and helping shape effective business solutions.
• Specifying data, information flows and process improvements that support business objectives.
• Contributing to the development of business cases and holistic solutions across people, processes, information and technology.
• Applying a range of analysis techniques, modelling approaches and documentation standards.
• Supporting continuous improvement of our business analysis practices, tools and methods.
• Conducting proof‑of‑concept or prototyping exercises to test feasibility and value.
• Building strong relationships with stakeholders and understanding their influence and interests.

What we’re looking for

Essential:

• BCS Practitioner Certificate in Business Analysis or equivalent experience.
• Experience working across the full project lifecycle.
• Exposure to Agile and traditional delivery approaches.
• Strong communication skills, both written and verbal.
• Experience using tools such as JIRA, Confluence, Visio or similar.

Desirable:

• Agile or SAFe certification (e.g., AgileBA, SAFe BA).
• Experience in complex change or transformation programmes.
• Sector knowledge in utilities, finance or digital transformation.
• Degree (or equivalent) in Business, Technology or a related field.

What’s in it for you

You’ll be joining a supportive, forward‑thinking organisation that invests in your wellbeing, development and future. Our benefits include:

• 26 days’ annual leave, rising to 30 with service, plus 8 bank holidays
• Competitive pension scheme with up to 14% employer contribution
• Up to 7.5% performance‑related bonus
• Company‑funded healthcare plan
• MyGymDiscounts – up to 25% off gym memberships and digital fitness
• Best Doctors, Salary Finance and Wealth at Work support
• Discounts, deals and the EVolve car scheme
• Employee Assistance Programme and mental health first aiders
• ShareBuy scheme
• MORE Choices flexible benefits
• Enhanced parental leave

A place where everyone belongs

We’re committed to building an inclusive workplace where everyone feels valued, supported and able to be themselves. We welcome applications from all backgrounds, communities and industries diversity strengthens our teams and helps us deliver better outcomes for the North West.