Business Analyst

Clarion Housing Group Limited; Norwich; Hybrid; GBP 45,000 - 68,000; Full time

Job summary

A leading housing organization is seeking a Business Analyst to support business and technology alignment. The ideal candidate should have proven experience with Dynamics 365 security projects and strong analytical skills. Responsibilities include requirements gathering, process mapping, and supporting data-driven decision-making. This is a hybrid role with occasional travel required, and the position offers a competitive salary and benefits.

Qualifications

• Experience as a Business Analyst, especially with Dynamics 365 projects.
• Ability to evaluate business processes clearly and make data-driven decisions.
• Experience with business process mapping tools and Agile methodologies.

Responsibilities

• Lead requirements gathering by engaging stakeholders to define business requirements.
• Develop process maps and workflows to ensure clarity and recommend improvements.
• Conduct impact assessments to analyze proposed changes.

Skills

Analytical Skills

Stakeholder Management

Problem-solving

Business Process Mapping

Experience with Dynamics 365

Tools

Visio

Lucidchart

BPMN

Job description

• Location : Hybrid with flexible base location
• London : £48,988 to £67,358 per annum pro rata
• National : £45,169 to £62,107 per annum pro rata
• Hours : 36 hours per week - flexible options considered
• Contract Type : Secondment / Fixed Term Contract to October 2026

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024

Shape the Future as a Business Analyst at Clarion!

Are you passionate about translating business needs into actionable insights? Do you thrive in dynamic environments where data-driven decisions and stakeholder collaboration drive meaningful change?

We're looking for a Business Analyst with a strong background in Microsoft Dynamics 365 projects to play a key role in delivering impactful change that improve systems role-security, enhance customer experience, and drive operational efficiency.

As part of our Business Change Directorate, you'll bridge the gap between business and technology, gathering requirements, mapping processes, and ensuring that solutions align with business objectives.

What You'll Be Doing

• Leading requirements gathering - Engaging stakeholders to define business requirements and translate them into clear functional and non-functional requirements for various Dynamics 365 business systems.
• Developing process maps and workflows - Ensuring end-to-end process clarity, identifying inefficiencies, and recommending improvements.
• Conducting impact assessments - Analysing how proposed changes will affect systems, processes, and teams.
• Driving data-driven decision-making - Using analytics to support decisions and identify trends that inform solutions.
• Collaborating with cross-functional teams - Working closely with Change Delivery Leads, technical teams, and operational teams to ensure seamless implementation of change.
• Supporting testing and implementation - Assisting in user acceptance testing (UAT) and ensuring solutions meet business requirements before deployment.

What We're Looking For

• Proven experience as a Business Analyst, with a strong preference for candidates with experience on Dynamics 365 security / role-based permissions projects
• Strong analytical and problem-solving skills - Able to evaluate business processes with clarity, act inquisitively to identify gaps, and use data to recommend improvements.
• Experience with business process mapping and business analysis tools (e.g., Visio, Lucidchart, BPMN).
• Excellent stakeholder management - Able to navigate different perspectives, influence decision-making, and build strong relationships.
• A structured approach to documentation - Experience creating high-standard, detailed process diagrams, impact assessments, and user stories.
• Familiarity with Agile and Waterfall methodologies - Understanding of how business analysis supports different project delivery approaches & showcasing adaptability.

If this sounds like an opportunity for you then please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date : Thursday 11th December 2025 at midnight.

This is a hybrid role with a base location offered at one of our offices across England. Candidates may be expected to work from the London or Norwich office twice per month.

Occasional travel may be required.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.