Business Analyst

DWP Digital; Leeds; Hybrid; GBP 44,000 - 47,000; Full time

Job summary

A leading government department is seeking Business Analysts to define solutions that drive significant value. Working in a hybrid model, you'll engage with business needs and technical capabilities. The role includes leading workshops and contributing to prioritization activities. Offers a competitive salary of up to £46,547 and a generous pension scheme. Join to be part of transformative technology solutions used by millions every day and enjoy a supportive work environment that values diversity.

Benefits

Pension contributions of 28.97%

Flexible working hours

Generous leave of up to 31 days

Time off for volunteering

Interest-free loans for transport

Professional development opportunities

Discounts and savings on shopping

Qualifications

• Experience of working as a Business Analyst carrying out a range of analysis activities.
• Experience in building strong relationships, analysing and refining user and stakeholder requirements.
• Technical business modelling skills.
• Identifying improvements and making recommendations.

Responsibilities

• Define solutions that deliver value based on user needs.
• Work across the full product delivery lifecycle.
• Lead workshops and focus groups to identify process improvements.

Skills

Business Analysis

Stakeholder engagement

Technical business modelling

Process improvement

Job description

Business Analyst

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Join DWP as a Business Analyst and help us define solutions that deliver significant value to our customers. You'll work across the full product delivery lifecycle to bring together business needs and technical capabilities.

As part of a multi-disciplinary team you'll be using agile methodologies to translate business problems into user needs, developing relationships across departments and selecting the appropriate best practice techniques to ultimately identify process improvements.

You'll be leading workshops and focus groups, identifying process improvements, contributing towards prioritisation activities and taking ownership for improving your own knowledge of business analysis and agile principles.

If you're looking for a well-defined career path as a Business Analyst, apply now.

DWP. Digital with Purpose.

We are looking for five Business Analysts to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience of working as a Business Analyst carrying out a range of analysis activities
• Experience in building strong relationships, analysing and refining user and stakeholder requirements
• Technical business modelling skills
• Identifying improvements and making recommendations

You and your role

We are looking for Business Analysts to join us in one of 5 teams:

Digital Channels Strategy Team helps shape the future of how millions interact with DWP services. You will define priorities for channel design and usage, align with business goals, and create seamless experiences for users across benefit areas and product lines.

Payments: Be part of the team powering the UK's largest payment operation. We process £177 billion annually for 20 million citizens which is a third of the UK population. Our modernisation programme is building a single trusted payment service to unlock value, reduce risk and transform how DWP delivers financial support.

Comms and Collaboration: Work at the forefront of technology services on the Copilot project which is Microsoft's cutting edge GenAI capability. Help us revolutionise how we communicate and collaborate across the organisation.

Bereavement and Care: Make a real difference for some of the UK's most vulnerable citizens. Our team designs, delivers, and runs digital services for Attendance Allowance Carer's Allowance Tell Us Once and Bereavement Benefits ensuring compassionate and efficient support when it matters most.

Workspaces: We support 123,000 colleagues by delivering the technology that keeps work moving. From laptops and peripherals to identity solutions, job centre systems and accessibility support, you will work across every stage of the product lifecycle. This is your chance to shape seamless workplace experiences and drive innovation at scale.

The Business Analyst profession within DWP has a large and active community of practice, which offers significant opportunities to learn.

We're keen to invest in our people, and this sense of community - as well as working on projects that positively impact lives - provides a rewarding career for anyone interested in developing as a BA.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £44,447 - £46,547.

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 a year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

Click APPLYfor more information and to start your application.