Business Analyst

Motorola Solutions, Inc.; City Of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company seeks a Business Analyst to establish operational relationships with clients and ensure software meets customer requirements. This remote/hybrid role involves leading requirement analyses and supporting key deployment events. Candidates should have experience in public safety software solutions and strong communication skills. Benefits include competitive salary, additional holiday pay, and flexible working options.

Benefits

Competitive salary and bonus schemes

Two weeks additional pay per year

25 days holiday plus bank holidays

Private medical insurance

Flexible working options

Life assurance

Qualifications

• Proven experience with mobile products including MDT solutions is highly desirable.
• Ability to manage customer requirements and user stories effectively.
• Awareness of the commercial impact of deployments.

Responsibilities

• Acting as the operational process subject matter expert for assigned customers.
• Leading requirement gap analysis during contract phases.
• Capturing and documenting customer requirements and acceptance criteria.
• Managing training needs analysis and delivering training sessions.
• Providing on-site support during key events such as go-live.

Skills

Experience delivering large software solutions

Understanding of Agile software development

Exceptional communication skills

Relationship management

Familiarity with Motorola Solutions' products

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command centre technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command centre software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Job Description

This role is primarily remote/hybrid, with travel to customer sites. The Principal role of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers. Working with the customer to develop and maintain the documentation relating to business benefits realisation. The Business Analyst forms part of the deployment team working with multiple customers and will work closely with the assigned Technical Project Manager, Deployment Engineers, Test Engineers and Software Engineer. The Business Analyst will ensure that the software product will meet the customer requirements during deployment and throughout the continuous improvement cycle of live service and will be responsible for the configuration.

Roles and Responsibilities

• Acting as the operational process subject matter expert for assigned customers, ensuring solutions align with their needs and goals.
• Leading requirement gap analysis during pre‑contract and contract change phases, delivering clear assessments of functional requirementsli>
• Capturing and documenting customer and supplier requirements, acceptance criteria, and user stories, ensuring clarity on delivered outcomes.
• Managing training needs analysis, delivering "train the trainer" sessions, and supporting end‑user training.
• Collaborating with Software Test Engineers to support testing events and defect management.
• Providing on‑site support for key events such as go‑live, software upgrades, and system outages.
• Assisting in the creation of pre‑sales solution proposals and deployment documentation, ensuring alignment with customer requirements.

Basic Requirements

• Proven experience in delivering large, complex software solutions to Police or Fire agencies. Hands‑on experience with mobile products including MDT solutions is highly desirable.
• Strong understanding of Agile software development and experience bridging customer and development teams.
• Exceptional communication skills, with the ability to translate technical details into clear, operational language.
• Demonstrated ability to build and maintain strong relationships with internal teams, customers, and key stakeholders.
• Experience managing customer requirements, user stories, and acceptance criteria for software development teams.
• Awareness of the commercial impact of deployments and operational challenges.
• Familiarity with Motorola Solutions' products and public safety control room operations is highly desirable.

Benefits

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support (EAP, wellbeing guidance etc.)
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.