Business Analyst

Warner Bros. Entertainment Inc.; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in London is seeking an IT Business Analyst to manage software solutions throughout their lifecycle. You will be responsible for business requirements, user support, and vendor relationships. The ideal candidate has experience in a similar role, a deep understanding of software, strong analytical skills, and excellent communication abilities. This position offers a hybrid work model, combining remote and in-office work.

Benefits

Career defining opportunities

Thoughtfully curated benefits

Qualifications

• Previous experience in a similar Business Analyst role.
• Deep understanding of software programs.
• Proven ability to design and implement new processes.
• Strong analytical and problem-solving skills.
• Strong communication and presentation skills.

Responsibilities

• Serve as primary contact for business support of software solutions.
• Manage business and functional requirements for solutions.
• Deliver support to end users about software usage.
• Manage relationships with vendors and global tech groups.
• Facilitate implementation and acceptance of new functionalities.

Skills

Analytical and problem-solving skills

Communication skills

Software programs understanding

Agile methodology experience

Presentation skills

Job description

The IT Business Analyst is responsible for the planning and execution throughout the lifecycle of one or more software solutions within the business domain. This includes creating and prioritizing product and business requirements and working closely with business and technology teams to ensure business stakeholder and end user satisfaction goals are met. You will also create and develop requirements and concepts for product enhancements in support of business and technology needs. This position provides a wide variety of services to our business users including business analysis and quality assurance, in support of strategic and tactical planning of systems features / functionality as well as day to day business operations.

Responsibilities

• Serve as primary contact to the business for the support and development of software solutions provided by the current vendors.
• Manage business and functional requirements for one or more business solutions related to Ad Sales and Research operations.
• Deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units.
• Manage relationships with multiple business organizations, global technology groups and 3rd party software vendors including: facilitating requirement and design workshops, reviewing designs, test plans and test cases; reviewing vendor deliverables and schedules; managing quality or delivery issues with the vendor; coordinating end user testing and sign‑off for in‑house and vendor deliverables.
• Prioritize enhancement requests with other change requests to improve system reliability and performance and reduce maintenance.
• Ensure compliance with Discovery’s Software Development Lifecycle documentation and mandated compliance requirements for all application changes.
• Assist in the design, delivery, and improvement of in‑house training programs and related courseware.
• Participate in assessment and feasibility studies of available technologies and recommend solutions.
• Work independently under minimal supervision.

Quality Acceptance / Training

• Facilitate the implementation and acceptance of new functionalities through detailed planning and rigorous testing.
• Prepare and document requirements, project plans, test plans, and training materials.
• Train business users across multiple departments, improving adoption and understanding of the Salesforce platform.

Business Support

• Provide ongoing support and system enhancements to continually meet business needs.
• Deliver support to end users in the organization on how to use the software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting systems and software for internal customers, such as operations, development, and business units.
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.

Qualifications

• Previous experience in a similar Business Analyst role.
• Deep understanding of software programs.
• Experience in working in an agile environment across multiple projects.
• Proven ability to design and implement new processes and facilitate user adoption.
• Advanced English.
• Strong analytical and problem‑solving skills with proficiency in documenting workflows and project outcomes.
• Strong communication and presentation skills, adept at articulating complex technical concepts to non‑technical stakeholders.

Hybrid Working – This role is advertised as a Hybrid work model, that combines remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

When we say, “the stuff dreams are made of,” we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.