Business Administrator Apprentice Level 3 (Apprenticeship)

GetMyFirstJob Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training company in Coventry is seeking an enthusiastic individual for a hands-on multi-functional role. This position involves providing exceptional customer service at the trade counter, processing orders, and supporting operational tasks. The ideal candidate will have strong communication, organization, and customer care skills. The role offers a competitive wage and a Business Administrator apprenticeship with on-the-job training. A positive attitude and willingness to learn are essential for success in this position.

Qualifications

• GCSE in English and Mathematics at grade 4 or higher is desirable.
• Relevant qualifications and industry experience can be discussed.

Responsibilities

• Provide exceptional service to customers at the trade counter, by phone, and via email.
• Identify customer needs and offer technical guidance.
• Process customer quotations, orders, and returns efficiently.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Analytical skills

Logical

Team working

Initiative

Non judgemental

Patience

Education

GCSE in English (grade 4+)

GCSE in Mathematics (grade 4+)

Job description

Summary

This is a hands‑on, multi‑functional role combining trade counter sales, operational support, purchasing, and customer service. You will play a key part in ensuring the smooth running of day‑to‑day operations, maintaining excellent customer relationships, and supporting overall business performance.

Wage: £14,526.20 for your first year, then could increase depending on your age.

Training course: Business administrator (level 3). Hours: Full‑time – hours TBC, 37 hours a week. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

• Provide exceptional service to customers at the trade counter, by phone, and via email.
• Identify customer needs, offer technical guidance, and upsell relevant products or solutions.
• Process customer quotations, orders, and returns efficiently and accurately.
• Build and maintain strong relationships with trade and retail customers to encourage repeat business.
• Maintain an up‑to‑date understanding of product ranges, promotions, and pricing.
• Assist with goods‑in and goods‑out processes, including checking deliveries, stocking shelves, and preparing outgoing orders.
• Ensure warehouse and trade counter areas are clean, safe, and well‑organised.
• Support stock control by monitoring inventory levels and reporting shortages or discrepancies.
• Liaise with delivery drivers and logistics partners to ensure timely dispatch and receipt of goods.
• Assist in sourcing, ordering, and replenishing stock from approved suppliers.
• Liaise with suppliers to track orders, resolve delivery issues, and negotiate pricing where appropriate.
• Ensure purchase orders and supplier invoices are processed accurately and on time.
• Handle inbound phone and email enquiries promptly and professionally.
• Work closely with colleagues in sales, operations, and logistics to meet customer and company objectives.
• Contribute to team meetings and share feedback or improvement ideas.
• Support other departments as required to ensure smooth overall operations.

Requirements

Desirable qualifications:

• GCSE in English (grade 4+)
• GCSE in Mathematics (grade 4+)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualification / Standard: ST0070 Business administrator. Duration: 18 months.