Business Administrator

Islet Systems; Totnes; Hybrid; GBP 27,000 - 31,000; Part time

Job summary

A community mental health service is seeking a part-time administrator to support the South Hams Mental Health Team. The ideal candidate will manage the administrative team, ensure efficient workflows, and provide excellent customer service. This role requires intermediate IT skills and the ability to handle diverse workloads. Located in Totnes, the position offers flexible working hours with a pay range of £27,485 to £30,162 pro rata for 22.5 hours a week.

Qualifications

• Experience of managing a team of administration staff.
• Ability to work accurately under pressure and meet deadlines.
• Demonstrate good numeracy and literacy skills.

Responsibilities

• Lead and manage the administrative team.
• Support the Team Managers in daily administrative tasks.
• Ensure administrative processes meet high standards.

Skills

Intermediate IT skills in Microsoft Office Packages

Organizational skills

Ability to manage diverse workloads

Experience in dealing with confidential information

Education

Level 4 Diploma in Business Administration

GCSE English & Maths

Tools

Microsoft Office - Word, Excel, PowerPoint, Outlook

Job description

Job Summary

We are looking for an efficient and experienced administrator to support the South Hams Mental Health Team at Leatside Surgery. We are seeking an enthusiastic and experienced administrator with excellent IT, communication, organisational and management skills. Working in partnership with the Clinical Team Manager and clinical colleagues we welcome applications from individuals who can demonstrate a commitment to delivering high quality administration and leadership skills, with excellent IT, communication and office management in an efficient and timely manner. This is a part time role, working 22.5 hours a week, we are flexible around the days and times worked, however, we do require the successful candidate to work Mondays and preferably Fridays. Enquiries are welcome.

Main Duties

• Lead and manage the administrative team, ensuring efficient and effective work flow responding to demand.
• Support the Team Managers in daily administrative tasks and strategic planning.
• Advocate for and lead the team, fostering a collaborative and supportive work environment.
• Ensure all administrative processes meet the high standards and values of the trust.
• Utilise IT and office systems, including System 1 and Microsoft Office - MS Excel, Word, Teams and Outlook are essential.
• Maintain accurate records and ensure data integrity.
• Provide excellent customer service and support to patients and staff.
• Develop and implement office management procedures to improve efficiency.

About Us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our Values

We recruit based on qualifications & experience and behaviours underpinning Trust core values: commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We bring those values to life by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are an inclusive employer – applications are welcomed from all sections of the community, regardless of protected characteristics as governed by the Equality Act 2010.

Details

• Date posted: 05 December 2025
• Pay scheme: £27,485 to £30,162 a year pro rata (22.5 hours per week)
• Band: Band 4
• Contract: Permanent
• Working pattern: Flexible working
• Reference number: C9369-25-0948-1
• Job locations: Leatside Surgery, Babbage Road, Totnes, Devon, TQ9 5JA

Job Description

Please refer to the attached job description and person specification for further details around this role.

Person Specification

Knowledge and Skills — Essential:

• Intermediate IT skills in Microsoft Office Packages i.e. Word, Excel, PowerPoint and Outlook
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems
• Electronic database management
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• Knowledge of our business and how it supports patient care
• Experience in dealing with people in distress in a calm and confident manner
• Willingness to embrace new ways of working/changes

Knowledge and Skills — Desirable:

• Knowledge or experience of e-rostering and procurement systems and policies

Experience — Essential:

• Experience of managing a team of administration staff
• Ability to prioritise workload and adapt to change when required
• Experience of dealing with confidential and complex information
• Ability to work accurately, under pressure and to deadlines
• Excellent organisational skills
• Previous experience of working within an administrative or secretarial team
• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills
• Experience of general office routines and filing systems

Experience — Desirable:

• Previous NHS experience of working in a Healthcare or Social Care administrative setting

Qualifications — Essential:

• Level 4 Diploma in Business Administration or equivalent qualification or experience
• GCSE English & Maths or equivalent
• Evidence of continuing professional and personal development

Qualifications — Desirable:

• ICDL (International Computer Driving License), or equivalent experience
• Knowledge or experience of the NHS Mental Health Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

• Employer name: Devon Partnership NHS Trust
• Address: Leatside Surgery, Babbage Road, Totnes, Devon, TQ9 5JA
• Website: https://www.dpt.nhs.uk/