Business Administrator

University of Sheffield; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading educational institution in Sheffield is seeking an individual passionate about delivering outstanding customer service to join the IT Services Business Support Team. This role involves managing the reception, processing customer inquiries, and providing administrative support. Candidates should have experience in a busy reception or administrative environment, possess excellent IT skills, and demonstrate strong time management and multitasking abilities. The position offers opportunities for flexible working and contributes to a diverse team culture.

Qualifications

• Previous experience in a busy reception or administrative environment.
• Excellent IT skills and ability to learn new systems.
• Strong multitasking and time management abilities.

Responsibilities

• Ensure smooth running of the reception.
• Process a high volume of customer enquiries efficiently.
• Provide exceptional customer service to visitors.

Skills

Customer service

Time management

Multitasking

IT skills

Job description

University of Sheffield

The University of Sheffield delivers life-enhancing research, innovation and education

- come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team.

We have an exciting opportunity in our department for someone with a passion for providing excellent customer service and administrative support, looking to use their skills to provide a welcoming, professional and efficient service to make a positive impact on customers and in-person visitors.

Responsibilities

• the smooth running of a busy Reception
• working together with the Business Support team to effectively and efficiently process a high number of in-person and electronic customer enquiries
• providing exceptional customer service

Requirements

• previous experience of working in a busy reception/administrative environment
• excellent IT skills
• experience of learning new systems
• the ability to multitask
• excellent time management skills

You will work within the IT Services Business Support Team located within Service & Operations. We provide administrative and secretarial support to the rest of the department and the executive team.

Based at our Sheffield campus, you will be responsible for a wide range of administrative support duties, including receiving visitors to our reception desk, finance administration, mobiles administration, taking deliveries, covering switchboard, and arranging travel and accommodation for our staff.

We are committed to exploring flexible working opportunities which benefit the individual and University.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.