Business Administrator

Maria Mallaband Care Group; Ottery St Mary; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care provider in Ottery St Mary is seeking a Business Administrator. The ideal candidate will excel in communication and be part of the care team, ensuring smooth operations. Responsibilities include assisting the Care Manager, handling enquiries, and maintaining financial records. A passion for working in care is essential, alongside strong interpersonal skills and organizational abilities. This role offers various benefits including a flexible working pattern and employee support programs.

Benefits

Simply Health – company funded

Early Pay – Access to earned pay prior to payday

Benefits platform – discounts across multiple retailers

Exclusive discount on Tastecard

Free criminal record checks

Pension Scheme with Nest

Flexible working patterns

Cycle to work scheme

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Qualifications

• Experience as an Administrator with excellent communication skills.
• Ability to manage time and workload effectively in a fast-paced environment.
• Confidentiality regarding residents and staff must always be observed.

Responsibilities

• Assist the Care Manager and maintain continuity during their absence.
• Deal with all enquiries from residents and external agencies.
• Complete residents' audits accurately and on time.
• Manage petty cash and record purchases correctly.

Skills

Exceptional interpersonal skills

Positive 'can do' outlook

Good computer knowledge (Word, Excel, email)

Good organizational skills

General knowledge of payroll and financial processes

Ability to manage pressure and prioritize tasks

Genuine interest in working in a care environment

Job description

About the Role

Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members and other visitors; therefore, maintaining a friendly and professional manner whilst interacting with them is a must.

It is essential that confidentiality regarding residents, the Home and staff is always observed both in and out of the working environment.

Responsibilities:

• To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Manager’s absence and ensuring Manager is aware of all relevant information.
• Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
• To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
• To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
• Assist with the care and safe keeping of resident's personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorisations and return to Head Office within specified timeframe.
• Type out any letters etc. at the request of the Care Manager.
• To assist in dealing with any relatives/residents/staff complaints and seek the assistance of the Care Manager.
• To assist in end-to-end recruitment processes.
• To assist with the induction of new starters, ensuring they are welcomed into the team. Informing the People Champions of any offers made/new starters.
• Assist in HR Processes like absence reports, update records in relation to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
• Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems ensuring current status at all times i.e. E-Learning, DBS, Careblox and Income Processing.
• Archiving relevant documentation in line with company policy and procedures.

Knowledge and experience required:

• Exceptional interpersonal skills
• A positive 'can do' outlook
• Demonstrate good computer knowledge, specifically use of Word, Excel and email.
• Have good organisational skills and be able to manage time and workload effectively in a fast-paced environment.
• Have a general knowledge of payroll and financial processes.
• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Genuine interest in working in a care environment.

Working with us will result in some excellent rewards & benefits including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

If the sounds like the role for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Kings Manor Care Home

Set amongst countryside on the outskirts of the beautiful market town of Ottery St Mary, Kings Manor is a luxurious purpose-built care home with 66 comfortable en-suite rooms set over three floors.

The aim is to provide unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting. The home is surrounded by beautifully landscaped gardens with the rooms on the ground floor enjoying access to the gardens from private patio areas. The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding nursing, residential and dementia care within tailored and stylish surroundings.

Kings Manor is designed to ensure the people living with us enjoy a 'home from home' atmosphere with a choice of stunning areas and facilities to relax in or to entertain friends and family. The bright lounges have views over open countryside with access to outside space on all levels from one of the many terraces.