Business Administration Apprentice (Apprenticeship)

GetMyFirstJob Ltd; Earls Colne; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading apprenticeship training provider in the United Kingdom is seeking a Business Administrator apprentice to engage in various customer service and administrative tasks. In this role, you will respond to customer inquiries, process orders, and support daily operations while pursuing a Level 3 Business Administrator Apprenticeship. Successful candidates will have strong communication skills and a willingness to learn in a dynamic environment. This is an excellent opportunity to gain hands-on experience while receiving training.

Qualifications

• Desirable qualifications include GCSE Grade 4 (C) in English and Maths.
• The apprenticeship can be adapted if you have relevant prior experience.

Responsibilities

• Respond to customer enquiries via phone and email.
• Process customer orders accurately using internal systems.
• Support daily office tasks such as filing and data entry.
• Work closely with colleagues to ensure smooth operations.

Skills

Strong communication and IT skills

Excellent attention to detail and organisation

Good problem-solving and administrative abilities

Positive attitude with a professional and confident manner

Team player who takes initiative and is eager to learn

Ability to thrive in a busy and dynamic environment

Patient, approachable, and customer-focused

Education

GCSE Grade 4 (C) or above in English and Maths

Relevant qualifications or experience

Job description

Key Responsibilities

Customer Service & Communication

• Respond to customer enquiries via phone and email in a professional and timely manner.
• Provide delivery updates and tracking information.
• Maintain excellent communication with customers to ensure satisfaction.
• Escalate complex issues to senior members of the team when necessary.

Administration & Order Processing

• Process customer orders accurately using internal systems.
• Update and maintain customer records and documentation.
• Support daily office tasks such as filing, data entry, and document preparation.
• Assist with the coordination of deliveries and liaise with warehouse and distribution teams.

Business Support & Collaboration

• Work closely with colleagues to ensure smooth day‑to‑day operations.
• Support the implementation of customer service and administrative procedures.
• Contribute ideas to improve efficiency and customer experience.
• Represent the company in a courteous and professional manner at all times.

Training and Qualification

• You will work towards a Level 3 Business Administrator Apprenticeship, delivered remotely via Microsoft Teams by a trusted training provider.
• This means no college day release is required, allowing you to learn and earn full‑time within the business.
• Most of your apprenticeship will be spent gaining hands‑on experience in a real working environment.

Requirements

• Desirable qualifications: GCSE Grade 4 (C) or above in English and Maths.
• If you have other relevant qualifications or prior experience, the apprenticeship can be adapted to suit your skill level.

Skills and Qualities

• Strong communication and IT skills.
• Excellent attention to detail and organisation.
• Good problem‑solving and administrative abilities.
• Positive attitude with a professional and confident manner.
• Team player who takes initiative and is eager to learn.
• Ability to thrive in a busy and dynamic environment.
• Patient, approachable, and customer‑focused.

Qualification / Standard : ST0070 Business administrator

Duration