Business Account Manager

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality firm in Stratford-upon-Avon is seeking a full-time Business Account Manager to manage sales for events at London Stadium. Responsibilities include handling enquiries, conducting venue tours, and engaging with clients to exceed sales targets. Candidates should have 2-4 years of relevant sales experience and strong communication skills. Benefits include a generous holiday allowance and a dynamic work environment.

Benefits

33-day holiday allowance

Favourable pension contributions

Dynamic workplace experience

Qualifications

• 2-4 years’ sales experience in a stadium, conference venue, hotel, or non-residential environment.
• No degree required but strong communication skills are essential.

Responsibilities

• Manage enquiries and sales opportunities for external client events.
• Conduct venue show-rounds and guide clients for memorable events.
• Engage with new and past clients to encourage innovative events.
• Maximise sales opportunity and revenue by up-selling food and beverage.
• Attend weekly team meetings to discuss pipeline and activity.
• Produce accurate contracts and pre-payment invoices.

Skills

Sales experience

IT literacy

Teamwork and collaboration

Attention to detail

Excellent communication

Job description

The opportunity

Delaware North UK is hiring a full-time Business Account Manager (Event Sales) to join our team at the London Stadium in Stratford, East London. Working in iconic locations like this, there are endless opportunities to thrive. As an Account Manager for the business, you will be managing sales for meetings and events at London Stadium, from initial enquiries to contracting and securing client events. If you are the determined, driven, and focused Business Account Manager we are looking for, ready to learn and grow in your career and looking to be part of a successful team, take a shot at your new job with us. Apply to join our collaborative team in this fantastic atmosphere and kick off your new career.

Pay

The expected pay for this role is Competitive

What we offer

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!

Help us delight the world by applying today.

What will you do?

• Manage enquiries and sales opportunities for external client events and all non-matchday business.
• Conduct venue show-rounds to ensure our venue offering matches and exceeds their expectations, guiding clients to ensure memorable events are made.
• Proactively engage with both new and past clients to encourage innovative events and discover other possible opportunities.
• Ensure event information is detailed accurately to maximise sales opportunity and revenue, proactively up-selling food, beverage, and other items, exceeding sales targets while supporting excellent guest experiences
• Attend weekly team meetings to discuss pipeline and activity, contributing to the annual sales marketing plan.
• Produce accurate and timely contracts and pre-payment invoices

More about you

• 2-4 years’ sales experience, in a similar setting – stadium, conference venue, hotel and/or non-residential environment; no degree required
• Skills in IT literacy, teamwork and collaboration, attention to detail, quality focus, guest and client focus, and excellent written and verbal communication