Bureau Manager

VIGO Recruitment Ltd; Greater London; On-site; GBP 45,000 - 50,000; Full time

Job summary

An energy optimization and smart buildings company is seeking a Bureau Manager in London to lead their Bureau Team, promoting a culture of innovation and outstanding service delivery. Responsibilities include strategic oversight of operations, managing contracts, and enhancing client relationships. Ideal candidates should have experience in the energy or public sector, along with strong leadership skills. A competitive salary, car allowance, and opportunities for growth are offered.

Benefits

Competitive base salary

Car or car allowance

Flexible working arrangements

Competitive pension scheme

Career progression opportunities

Supportive work environment

Qualifications

• Experience in leading service teams in the energy, utilities, or public sector.
• Strong emphasis on driving team development.
• Proficiency with relevant software tools and systems.

Responsibilities

• Lead the Bureau Team to foster collaboration and continuous improvement.
• Implement a business plan for the expansion of the Bureau function.
• Manage the delivery of SLAs and ensure compliance with internal processes.

Skills

Leadership and coaching capabilities

Stakeholder management skills

Proficient IT and analytical skills

Organizational skills and attention to detail

Tools

Trend and Tridium (including IQvision)

Microsoft Office Suite

Job description

Bureau Manager

📍 London, UK • 💰 £45,000 - £50,000 + Car/Car Allowance

An excellent opportunity has arisen for a Bureau Manager to join a leading smart buildings and energy optimisation provider. Your mission: to grow and deliver the 24/7 BMS remote service and energy carbon bureau reporting offerings, assisting customers in understanding their utility usage, carbon emissions, and cost implications.

Role Overview

As a Bureau Manager, you will be the primary strategist in setting the commercial agenda, monitoring operational performance, and managing the Bureau Team to guarantee outstanding service delivery.

Key Responsibilities

• Strategic leadership of the Bureau Team to foster a culture of collaboration and continuous improvement.


• Deliver and implement a business plan centred on the steady expansion of the Bureau function.


• Implement fresh Bureau services, increasing revenue and enhancing client retention.


• Oversee the contractual delivery of SLAs, ensuring internal processes, legislation, and contract requirements are met.


• Collaborate cross-departmentally, build robust internal relationships, along with established rapport with supply chain partners and customers.


• Monitor KPIs to evaluate service efficiency and quality to track trends, and drive development.


• Manage 24/7 bureau ticketing system, ensuring continual client building's connectivity.

The Ideal Candidate

• Experience in leading service teams in the energy, utilities, or public sector.


• Outstanding leadership and coaching capabilities with a strong emphasis on driving team development.


• Knowledge of Trend and Tridium (including IQvision).


• Proficient IT and analytical skills.


• Stakeholder management skills.


• Excellent organisational skills and attention to detail.


• Proficiency with software tools and systems, especially Microsoft Office Suite.

What’s on Offer

• Competitive base salary.


• Car or car allowance.


• Flexible working arrangements.


• Competitive pension scheme.
  
• Career progression with continuous learning and development opportunities.


• Progressive career development opportunities and personal growth.


• Supportive and inclusive work environment.

Apply now or contact the VIGO team to find out more.