Building Manager

Pinnacle Group; Brentford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK housing services provider is seeking an experienced Estate Manager to oversee operations at a high-end residential development in Brentford. Responsibilities include managing site inspections, supervising staff, and addressing resident enquiries. Ideal candidates should have at least 2 years' experience in a customer-facing role and a solid understanding of Health and Safety requirements. This is a full-time role with benefits including flexible working arrangements, enhanced pension, and private medical insurance.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Qualifications

• At least 2 years' experience in a public-facing, service-related capacity.
• Knowledge of general maintenance and Health & Safety in a new build environment.

Responsibilities

• Oversee day-to-day operations of a new build development.
• Conduct regular site inspections and manage on-site staff.
• Respond to leaseholder/resident enquiries and complaints.
• Arrange periodic Health and Safety assessments.

Skills

Customer service skills

Complaint resolution

Knowledge of Health & Safety

Team management

Job description

Overview

Pinnacle Group are looking to recruit a proactive Estate Manager to oversee the day-to-day operations of a high-end residential new build development, ensuring that responsibilities as the Managing Agent are effectively discharged and estate-based personnel are managed and supervised. This site-based role is at Kew Bridge West, Brentford. The working hours are Monday - Friday, 9am - 5pm.

Responsibilities

• Undertake regular site inspections, complete reports covering observations and remedial works required.
• Instruct contractors for repair works and verify contractor work is completed to specification.
• Obtain quotes to make good and obtain approval from the insurance company to proceed.
• Respond to leaseholder/resident enquiries by phone, email, and face-to-face.
• Create and issue periodic estate newsletters and updates on the residents' portal.
• Assist in arranging estate meetings and events with leaseholders/residents.
• Assist in managing all on-site staff including sickness and performance reviews.
• Arrange periodic Health and Safety assessments and inspections (e.g., lifts, plant, machinery, water and fire) and discharge any resulting actions.

What we are looking for

• Experience: At least 2 years' experience of working with the public is desirable, ideally in a service-related, customer-facing capacity.
• Knowledge of general maintenance and Health & Safety requirements in a new build environment.
• Ability to resolve complaints effectively and within procedures.
• Friendly and helpful, polite and courteous, with a flexible approach.
• Disability Confident: We are an employer under the Disability Confident scheme.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

About Pinnacle Group

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We\'re a people-first organisation with a values-driven culture that has remained consistent for thirty years; this reflects how we treat our employees and customers.

Benefits

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans