Broker Channel Manager — Flexible, High-Impact Fintech

iwoca Ltd; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading finance company in Greater London is seeking a Broker Account Manager to oversee broker relationships and manage loan applications. This role involves exceptional customer service and coordination with several teams. Applicants should ideally be recent graduates or have experience in customer service. The position offers a salary range of £30k-£35k plus an uncapped bonus, and flexible working options are available to enhance work-life balance.

Benefits

Medical insurance from Vitality

25 days' holiday plus additional leave options

Regular company retreats

Learning and development budget

Flexible working arrangements

Qualifications

• Strong communication skills are essential for this role.
• You should have excellent time management abilities.
• A customer service background is highly beneficial.

Responsibilities

• Manage relationships with brokers and provide updates on applications.
• Pre-screen applications and ensure all documentation is provided.
• Provide product training to new brokers.
• Work closely with Credit and Account Management teams.

Skills

Strong written and verbal communication skills

Excellent time management and organisational skills

A strong customer service ethic

The ability to build and maintain long lasting business relationships

Experience in a fast-paced, client-facing role

Knowledge of the UK business finance market

Education

Relevant degree or recent graduate

Job description

A leading finance company in Greater London is seeking a Broker Account Manager to oversee broker relationships and manage loan applications. This role involves exceptional customer service and coordination with several teams. Applicants should ideally be recent graduates or have experience in customer service. The position offers a salary range of £30k-£35k plus an uncapped bonus, and flexible working options are available to enhance work-life balance.