Broadcast IT Support Engineer

Gravity Media; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading broadcast technology company located in Westminster is looking for a proactive IT professional to help support and optimize their IT systems, networks, and workflows. Candidates will need strong technical expertise in Windows, Linux, and networking to monitor and optimize performance, provide support, and maintain documentation. The role requires effective communication skills, both written and verbal, as well as the ability to work under pressure in a dynamic environment.

Qualifications

• Strong technical expertise in Windows, Linux, and networking.
• Experience with Microsoft server technologies including AD, DNS, DHCP.
• Ability to work under pressure and manage complex tasks.

Responsibilities

• Support desktop/server systems including Windows, Mac, Linux.
• Monitor performance of core infrastructure and systems.
• Provide timely support for IT faults.

Skills

Windows operating systems

Linux operating systems

Networking

Broadcast IT

TCP/IP networking

Multi-VLAN networks

Job description

Join Gravity Media's technology team at our cutting-edge broadcast facility in Westworks, White City. Support and optimise IT systems, networks, storage, and workflows. Ideal for proactive professionals with strong technical expertise in Windows, Linux, networking, and broadcast IT, Supporting and optimising the performance of computing plant, core network infrastructure, firewalls, virtual machines, Windows, Linux OS and SANs and high-performance storage systems.

Responsibilities

• Supporting a range of specialist desktop/server systems including the following: Windows / Mac / Linux operating systems
• Monitoring and optimising the performance of core infrastructure and systems.
• Providing system support to address IT faults in a timely manner.
• Reviewing, developing and maintaining workflows to support the effective operation of Broadcast IT and Workflows at Gravity Media Westworks and keep documentation updated.
• Guiding Engineers, operators and production staff through complex operational scenarios.
• Planning and managing maintenance of systems and workflows in an efficient manner that considers the impact and risk to our clients as well as completing routine maintenance and regular system checks.
• Escalating issues to stakeholders and communicate with vendor support as required.
• Proactively supporting all IT systems and other technical departments within Gravity Media (All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.)

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company's success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.

You must have a great sense of accountability and be able to work well within a team. You will be able to communicate clearly, both written and verbal to technical colleagues and to non-technical partners.

Qualifications

• A clear understanding of the fundamentals of common Microsoft server technologies, AD, DNS, DHCP, SMB Shares, User Permissions, Group Policy
• Experience of TCP/IP networking infrastructure and multi-VLAN networks, Layer 3 Routing, Firewall policies desirable
• Adept at being pro‑active and able to identify potential issues before they occur
• Work at high levels of technical complexity, under programme and/or operational pressures
• Accept and work to internal business processes including rules and procedures that concern email communication, ticketing, auditing, documentation and change processes
• Ability to work both alone and as part of a team, and to remain calm under pressure
• A positive, enthusiastic manner with an ability to react tactfully and sympathetically to requests from all stakeholders
• Ability to prioritise workload and meet tight deadlines

Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly‑packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market‑leading broadcast, technology, production, and post‑production solutions across many of the world's most‑watched live events and entertainment programmes.

Part of the Gravity Media technology team at the new cutting-edge broadcast facility in Westworks, White City.