British Airways - Cabin Crew

British Airways; Hookwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading airline in the UK is looking for Cabin Crew members to provide outstanding service and ensure safety on flights. Candidates should have customer service experience, be adaptable, and able to communicate effectively with a diverse range of passengers. This permanent role offers travel benefits and a unique work schedule with one month off annually.

Benefits

Brilliant staff travel benefits

Discounted airfares

Private Healthcare

Cycle to Work

Electric Car Scheme

BA Euroflyer Pension Scheme

Free Eye Test

Access to Perks at Work

Qualifications

• 12 months of customer service experience required.
• Proficient in both spoken and written English.
• Must be 18 or over at time of application.
• Right to work in the UK and passport that allows unrestricted global travel.

Responsibilities

• Deliver world-class service to customers.
• Ensure all safety and operational procedures are followed.
• Adapt to different customer needs with professionalism.

Skills

Customer service

Communication

Team collaboration

Decision-making

Adaptability

Safety prioritization

Job description

Overview

BA Euroflyer - Cabin Crew Whether you're starting fresh, transitioning from another industry, or seeking a role that values your existing skills, BA Euroflyer offers opportunities for people from all professional backgrounds. Your day will involve crafting outstanding experiences that reflect everything customers love about British Airways: genuine warmth, professional excellence, and service that goes beyond expectations. You'll work as part of a close-knit team, ensuring every flight is safe, comfortable, and memorable for the right reasons. From assisting anxious travellers to enjoying special moments with customers, you'll apply your highly developed talent for building connections while upholding outstanding safety and service. The role demands adaptability, clear thinking under pressure, and a commitment to making every interaction count. Unlike many aviation roles, you'll enjoy the unique advantage of European travel while returning home the same day - offering the perfect balance between professional adventure and personal stability.

What you'll do

• Deliver world-class service that upholds British Airways' reputation for excellence
• Ensure all safety, security and operational procedures are followed to the highest standards
• Adapt to different customer needs and circumstances with professionalism and care

Qualifications

What your real life experiences have taught you: We welcome candidates from all walks of life who share our commitment to outstanding service. If you can remain calm in challenging situations, work effectively within a team, and bring genuine warmth to every passenger interaction, you have the foundation we're looking for. Your ability to:

• Communicate with clarity and empathy - connecting authentically with passengers from a diverse set of backgrounds
• Think quickly and make sound decisions - especially when situations require immediate, thoughtful responses
• Collaborate effectively - supporting colleagues and working toward shared goals
• Show resilience and bounce back - recovering quickly from setbacks and maintaining a positive outlook
• Prioritise safety above all else - understanding that passenger wellbeing is our most important responsibility
• Embrace continuous development - remaining open to learning and growing within the role
• Represent our brand with pride - consistently delivering the service standards that define British Airways
• 12 months of customer service experience
• Aged 18 or over at time of application
• Proficient in both spoken and written English
• Have the right to work in the UK, and a passport that allows unrestricted global travel

About BA Euroflyer

BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe's most popular destinations from London's Gatwick Airport.

Inclusion & Diversity

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Contract & Benefits

Your contract will be permanent, with a working pattern of 11 months per year, giving you one month off annually outside of your standard leave. This extra time offers a valuable opportunity to rest, travel, or focus on personal goals, while enjoying the stability and benefits of a long-term role. What we offer:

• Brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights
• Up to 30 discounted "Hotline" airfares per year for yourself, friends, and family
• Voluntary Private Healthcare
• Cycle to Work
• Electric Car Scheme
• BA Euroflyer Pension Scheme
• Free Eye Test
• Access to Perks at Work
• Travel Industry discounts and many more