Breakfast Floor Manager

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel group in London is seeking an experienced Floor Manager for its iconic Breakfast Restaurant team. Candidates should have previous supervisory experience in food and beverage, excellent organizational skills, and a passion for hospitality. The role includes supporting management, maintaining service standards, and handling guest inquiries. Join this dynamic team and enjoy a range of employee benefits, including unique development programmes and health benefits.

Benefits

Learning & Development programmes

MOstay benefits

Health & Colleague Wellness

Retirement Plans

50% F&B discount

Complimentary Westfield Healthcare cash plan

Free meals on duty

Increased holiday entitlement

Free Life Assurance benefits

Qualifications

• Previous supervisory experience in a food and beverage setting required.
• Enthusiastic leader with a passion for hospitality.

Responsibilities

• Support the Breakfast Manager during operations.
• Conduct departmental induction for new starters.
• Handle guest complaints to ensure satisfaction.

Skills

Supervisory/management experience

Organizational skills

Passion for hospitality

Job description

Overview

FLOOR MANAGER, BREAKFAST

39 hours, 5 days per week

Mandarin Oriental Hyde Park is looking for a Floor Manager to join our iconic Breakfast Restaurant team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Responsibilities

• As a Floor Manager at Mandarin Oriental Hyde Park, you will be responsible for:
• Supporting the Breakfast Manager and Assistant Manager during operations, ensuring a professional, friendly and stylish service is maintained by staff at all times.
• Encouraging and coaching the department, developing teamwork and working practices to deliver excellent standards.
• Conducting departmental induction for new starters.
• Demonstrating a full and complete knowledge of the products serviced in Breakfast, taking ownership and displaying leadership in the restaurant.
• Handling guest complaints, following through on actions to meet full guest satisfaction.

As a Floor Manager, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shifts begin at 5:30am (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Floor Manager candidate, you must have previous supervisory/management experience in a food and beverage setting. You will be an enthusiastic leader, with excellent organisational skills and a passion for hospitality.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

Sustainability at Mandarin Oriental Hyde Park, London

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

Eligibility to Work in the UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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