Brand Representative

Molton Brown; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A renowned brand in wellbeing drinks is seeking team members to enhance customer interactions and support sales at their flagship store in London. The role includes handling operational tasks, maintaining store cleanliness, and running informative Masterclasses about tea. Ideal candidates will have a passion for tea, strong interpersonal skills, and a desire to grow in a supportive environment. Join a team focused on creating memorable experiences for customers.

Benefits

Quarterly bonus based on performance

25 days holiday plus 8 bank holidays

Employee discount scheme

Pension scheme with matching contributions

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and discounts

Access to LinkedIn Learning

Networking within ABF Group

Qualifications

• Strong knowledge of tea history and presentation skills for Masterclasses.
• Ability to support sales and enhance customer shopping experience.

Responsibilities

• Support sales on the shop floor and enhance customer experience.
• Handle operational tasks like working on tills and restocking.
• Maintain the historic flagship store and its cleanliness.
• Cover the tea bar by brewing and serving tea.
• Run Masterclasses on tea knowledge and Twinings' history.
• Facilitate bespoke experiences and liaise with the Twinings team.

Skills

Passion for tea and wellbeing drinks

Relationship building

Customer needs recognition

Decision making in unexpected situations

Flexibility

Curiosity

Job description

Department: The Strand
Location: London

DescriptionGreat People Work Here. In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive. Please note for this role we are recruiting for future talent for this role, and your application will be considered for any future assessment days we have planned. The Strand store is open 7 days per week and this role is fully based onsite in London. Please ensure that you watch the video below before making your application.

Key Responsibilities

• Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
• Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
• Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
• Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
• Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
• Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event's menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

• Has a passion for tea and wellbeing drinks
• Can build and maintain relationships with team members, collaborate and seeks input from others
• Listens to, understands and recognizes specific needs of individual customers.
• Confident in giving advice and making decisions in unexpected situations.
• Flexible to do different tasks.
• Curious to learn more every day.

Benefits

• Quarterly bonus based on personal contribution and financial performance
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Access to LinkedIn Learning
• Access to ABF Networking. connect, collaborate, and grow across the ABF Group.