Brand Manager

Parexel; Uxbridge; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading clinical research organization in the UK is seeking a Trial Vendor Senior Manager to independently manage vendor-related aspects of global clinical trials. This role requires strong vendor management skills, experience in User Acceptance Testing, and the ability to ensure compliance with quality standards. You'll collaborate with teams to drive study success and implement process improvements, all while supporting a culture of agility and innovation.

Qualifications

• 3+ years of experience with clinical operation processes and vendor management.
• Experience in User Acceptance testing for eCOA and IRT.
• Proficient in written and spoken English.

Responsibilities

• Manage all vendor-related aspects of global clinical trials.
• Collaborate with Vendor Study Manager to facilitate the bid process.
• Monitor site activation progress and manage vendor-related activities.

Skills

Vendor management

Project management

Communication skills

Agile mindset

User Acceptance Testing (UAT)

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

Trial Vendor Senior Manager – Parexel

Parexel is currently seeking a Trial Vendor Senior Manager to join us in the UK or Ireland, dedicated to a single sponsor. As a core member of the Clinical Trial Team (CTT), this successful individual will independently manage all vendor‑related aspects of global clinical trials to deliver study outcomes within schedule, budget, quality/compliance and performance standards.

Operational Management / Deliverables

• Collaborate with Vendor Study Manager (VSM) to develop Study Specification Worksheet (SSW) to facilitate the bid process.
• Accountable for vendor cost control, budget review, invoice reconciliation and PO close‑out.
• Manage vendor service excellence at study level, ensuring vendors meet quality and service‑level standards in their delivery for the trial.
• Optimize a front‑loaded and timely study‑start‑up process, managing vendor‑related activities for DB go‑live.
• Perform user‑acceptance testing (UAT) for eCOA and IRT.
• Drive and monitor central vendor‑related activities for site activation, compiling Final Protocol Package (FPP) required documents centrally.
• Monitor site activation progress and address related issues and risks.
• Create and maintain vendor‑related risk maps with contingency plans for documentation.
• Interact and collaborate with Data Ops to review vendor‑related cycle times (e.g., DTS finalisation, data transfers, DBL).
• Act as an escalation point for vendor‑related query management.
• Follow‑up with countries and hubs for their vendor‑related risks and issues.
• Document issues identified with vendor oversight/performance in the FIRST tool, implement and monitor corrective action.
• Escalate risk and issues for selected categories to Trial Vendor Associate Directors Community.
• Lead and/or Vendor Alliance Lead (VAL) as needed.
• Interact and collaborate for vendor management with partner functions such as ESP QA and Procurement.
• Achieve excellence in vendor operations and management through process improvement in collaboration with leadership and colleagues in other departments.
• Apply and encourage an agile mindset, values, and principles; serve as an ambassador for agile and a catalyst for new ways of working.

Qualifications

• Bachelor’s degree or equivalent (advanced degree preferred).
• 3+ years working experience with excellent knowledge of clinical operation processes and vendor management.
• Experience in User Acceptance testing for eCOA and IRT.
• Experience or expertise with Central Labs, eCOA, ePRO, IRT, Cardiac and Respiratory diagnostics, Patient Recruitment and Retention (PR&R), and/or Imaging reading (global process ownership, business system owner, SOP management, global training on supplier‑related SOPs and processes).
• Very strong vendor management skills; results‑driven with demonstrated ability to complete projects on time.
• Strong relationship building and good written and oral communication skills.
• Advanced planning and project management skills.
• Proven networking skills and ability to share knowledge and experience among colleagues.
• Proficient in written and spoken English.

Additional Information

We care about our people and your passion, as they are the key to our success, and provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long‑term careers.