Brand Home Guide

Diageo; Dalwhinnie; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading drinks company in Dalwhinnie is seeking a Brand Home Guide to deliver exceptional visitor experiences at its distillery. This role includes guiding tours, assisting with ticket sales, and ensuring a memorable visit for guests. Ideal candidates will have a passion for customer service and experience in the hospitality or drinks industry. This position offers a competitive benefits package and the opportunity to be part of a unique team dedicated to creating unforgettable experiences.

Benefits

Product allowance

Contributory pension scheme

Annual bonus

Generous holiday allowance

Full exposure to upcoming roles

Qualifications

• Passion for customer service and creating memorable experiences.
• Ability to build strong relationships with customers.
• Insight into the drinks industry or hospitality experience is ideal.

Responsibilities

• Deliver high standards of customer service as a Brand Home Guide.
• Guide visitors through the distillery and represent the brand.
• Assist with ticket sales and promote the brand.
• Perform shop duties and upsell products.
• Help plan and implement special events throughout the year.

Skills

Customer service

Teamwork

Relationship building

Communication

Job description

Job Description

Brand Home Guide

Dalwhinnie Distillery Visitor Centre

Full-time, Permanent

Closing date: 11th January 2026

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

About the Distillery

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit.

If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

Please note: This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

You will be responsible for:

• Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

• Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.

• You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

• There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

• You’ll help with the planning and implementation of special events throughout the year.

To be successful in this role

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance

• Contributory pension scheme

• Annual bonus (dependent on performance)

• Generous holiday allowance (25 days + bank holidays)

• Full exposure to upcoming permanent Diageo roles and opportunities

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland.

We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Create a future worth celebrating with us!

Worker Type

Regular

Primary Location

Dalwhinnie Visitors Centre

Additional Locations

Job Posting Start Date

2025-12-15