Branch Operator: Freight Forwarding & Customs Expert

Davies Turner; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Branch Operator to join their Ocean team in Rotherham. This role involves processing imports/exports, ensuring high standards in customer service, and compliance with regulations. Candidates should possess strong organizational skills and experience in a customer service environment, particularly within transport and logistics. A comprehensive benefits package is offered, including holidays, private healthcare, and training opportunities.

Benefits

Up to 25 days holidays plus Bank Holidays

Life cover

Profit related pay

Defined contribution pension scheme

Discounted store/shopping benefit scheme

Private healthcare

Car parking

Employee Assistance Programme

Training and upskilling opportunities

Qualifications

• Experience working in a customer service environment, face to face or over the phone.
• Knowledge of Customs regulations and Dangerous Goods rules.
• Right to work in the UK.

Responsibilities

• Process and administer all branch imports/exports.
• Provide high standard of customer service to all clients.
• Ensure jobs are accurately processed and charged.
• Liaise with customs staff to ensure quick clearance.
• Build and maintain business relationships.

Skills

Excellent Customer Care

Excellent organisation skills

Experience in customer service

Excellent attention to detail

Excellent IT Computer skills

Experience in Transport/Logistics

Job description

A leading logistics company is seeking a Branch Operator to join their Ocean team in Rotherham. This role involves processing imports/exports, ensuring high standards in customer service, and compliance with regulations. Candidates should possess strong organizational skills and experience in a customer service environment, particularly within transport and logistics. A comprehensive benefits package is offered, including holidays, private healthcare, and training opportunities.