Branch Operator

Davies Turner; Wentworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading freight forwarding company seeks a Branch Operator to join their Ocean team in Rotherham. The successful candidate will handle branch imports/exports, ensuring compliance with customs regulations while maintaining high customer service standards. Candidates should possess excellent organizational skills and experience in a customer service environment. This role offers a competitive salary and an extensive benefits package, including up to 25 days of holiday and private healthcare.

Benefits

Up to 25 days holidays plus Bank Holidays

Life cover

Profit related pay

Defined contribution pension scheme

Discounted store / shopping benefit scheme

Private healthcare

Car parking

Employee Assistance Programme

Training and upskilling opportunities

Qualifications

• Experience in a customer service environment (face to face / over the phone) is desirable.
• Knowledge of Customs regulations and Dangerous Goods rules is a plus.
• Ability to provide advice on specific Country requirements to customers.

Responsibilities

• Process and administer all branch imports/exports.
• Provide high standard customer service to all customers.
• Liaise with customs staff to ensure quick imports clearance.
• Build and maintain effective business relationships.

Skills

Excellent Customer Care

Excellent organisation skills

Experience in customer service environment

Excellent attention to detail

Excellent IT Computer skills

Experience in Transport / Logistics

Job description

Davies Turner has an exciting opportunity for a Branch Operator to join their Ocean team in Rotherham.

Location: Rotherham, S62 6NU

Salary: Dependant on experience PLUS benefits

Hours: 09:00 - 17:30 Monday to Friday

A little about Davies Turner Group

Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.

The Role

To process and administer all branch imports/exports, complying with all necessary controls, HMC formalities and procedures, whilst maintaining a high standard of customer care at all times.

Main Responsibilities

• To offer a high standard of customer service to both internal and external customers
• To collate all the necessary information, to ensure all jobs are correctly and accurately processed and profitably charged out
• To keep control of jobs, through effective liaison with colleagues, overseas correspondents, hauliers and customers and ‘order progressing' when required
• To provide and follow up quotations with customers as required, maximising shipment profitability
• To demonstrate a knowledge and understanding of Customs regulations and Dangerous Goods rules, adhere to these procedures and be capable of providing advice on these and specific Country requirements to customers when necessary
• To liaise with customs staff when required, providing them with accurate information to ensure imports are quickly cleared, in accordance with customer's requirements
• To build and maintain effective business relationships with colleagues throughout the business, working closely with the Warehouse regarding loading / off-loading instructions to ensure the customer's requirements met

You

If you have any of the following, we want to hear from you:

• Excellent Customer Care
• Excellent organisation skills
• Experience of working in a customer service environment (face to face / over the phone)
• Excellent attention to detail
• Excellent IT Computer skills
• Experience in Transport / Logistics / Movement of freight

In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.

Benefits

• Up to 25 days holidays plus Bank Holidays
• Life cover
• Profit related pay
• Defined contribution pension scheme
• Discounted store / shopping benefit scheme
• Private healthcare
• Car parking
• Employee Assistance Programme
• Training and upskilling opportunities
• Some benefits are subject to a qualifying period

We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.

To apply for this exciting Branch Operator role, please click ‘Apply' now.