Branch Network Leader - Customer-Focused Digital Banking

HSBC Group; Newtown; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Network Manager to oversee operations in Newtown, Wales. This role requires a passionate leader with strong risk management skills and a commitment to a digital-first culture. Candidates should have a can-do attitude, experience in personal financial services, and the ability to inspire teams to deliver outstanding customer service. The position promotes community engagement and collective responsibility, making it an excellent opportunity for those ready to make an impact.

Qualifications

• Demonstrated ability to lead and inspire others to deliver exceptional service.
• Experience in personal financial services and banking.
• Proven ability to drive change and work effectively in a dynamic environment.

Responsibilities

• Support operational running and manage Customer Service Team.
• Manage risks and promote a customer-centric culture.
• Lead community engagement and support local branches.

Skills

High-energy self-starter

Passionate and customer-obsessed

Strong risk-management skills

Digital-first mindset

Excellent judgement

Strong interpersonal skills

Problem-solving skills

Job description

A leading financial institution is seeking a Network Manager to oversee operations in Newtown, Wales. This role requires a passionate leader with strong risk management skills and a commitment to a digital-first culture. Candidates should have a can-do attitude, experience in personal financial services, and the ability to inspire teams to deliver outstanding customer service. The position promotes community engagement and collective responsibility, making it an excellent opportunity for those ready to make an impact.