Branch Manager

Scrivens Opticians & Hearing Care; North Walsham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optician and hearing care provider is seeking a Branch Manager to oversee daily operations in North Walsham. In this role, you will inspire and lead a dedicated team to deliver exceptional customer service and achieve business goals. Ideal candidates will have retail management experience, preferably in optics or healthcare, with strong leadership and communication abilities. Join a family-run company with a focus on professionalism and personal development, offering competitive salaries and comprehensive benefits.

Benefits

Competitive salary

Performance-based incentives

Career progression opportunities

28 days annual leave

Staff discounts

Qualifications

• Experienced retail manager with a background in optics, audiology, or healthcare.
• Strong leadership and people management skills.
• Competent basic I.T. skills.

Responsibilities

• Lead and motivate your team to provide outstanding customer service.
• Manage branch operations and meet sales targets.
• Oversee staff training, coaching, and performance management.
• Ensure compliance with company policies and health standards.

Skills

Leadership

Customer service

Communication

Retail management

Problem-solving

Tools

Point-of-sale systems

Job description

About The Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day‑to‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What We’re Looking For

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities.

Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required.

If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance‑based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme