Branch Care Manager

Hadi Care Ltd; Leeds; On-site; GBP 26,000 - 32,000; Full time

Job summary

A local homecare provider is seeking a Branch Care Manager in Wetherby. The manager will oversee care services, ensuring high quality and compliance, while supervising care assistants and managing client relationships. Applicants should have management experience in the care sector, strong planning skills, and a driving licence. This full-time position includes competitive benefits and opportunities for career growth.

Benefits

Competitive salary

Opportunities for career advancement

Employee support line

Access to online discounts

Laptop and work mobile phone

Holiday entitlement

Company events

Company pension

Employee discount

Free parking

Qualifications

• Experience in care and management.
• Driving licence and access to a vehicle required.
• Ability to work under pressure.

Responsibilities

• Coordinate the growth of a high quality private domiciliary care service.
• Manage and train teams of care assistants.
• Ensure compliance with regulatory requirements.
• Conduct quality assurance visits and manage complaints.

Skills

Strong influencing skills

Building good working relationships

Organisational skills

Ability to work independently

Flexibility

Education

NVQ Level 3 in Health & Social Care

Job description

Overview

Hadi Care Wetherby & Harrogate is a homecare provider looking for a Branch Care Manager to help grow our business in WETHERBY, HARROGATE AND THE SURROUNDING AREAS. As a Branch Care Manager, you will provide physical and emotional support to individuals and supervise teams of care assistants.

Responsibilities

• Working closely with the Registered Manager to coordinate the growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Working alongside field care and recruitment team to recruit and train Care Professionals
• Converting new client enquiries and coordinating staffing rotas
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, ensuring exceptional service is delivered to clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Holding exit interviews and reporting issues, trends and patterns to the senior management team/recruitment manager/recruiting for the branch
• Working alongside field care to provide induction training, information and supervision to employees as appropriate, ensuring they are conversant with their duties, rights and responsibilities
• Promoting good communication by means of employee meetings, written and verbal reports and encouraging openness at all levels
• Monitoring employees duties and performance. Ensure probationary periods are managed appropriately. Deal with informal and formal disciplinary matters
• Ensuring the emotional, spiritual, physical, medical and material needs of the clients are recognised, assessed and met where possible. This includes regular planned reviews, assessments and formulation of care plans for all clients in liaison with other professionals
• Ensuring clients are regularly consulted with as part of the branch QA system
• Overseeing that Health & Safety is adhered to at all times in the branch and clients homes
• Ensuring mandatory training requirements are met, checking the training matrix to ensure all staff are trained
• Ensuring rotas are covered in advance where possible and all care calls are made in accordance with client and carer rotas

Benefits

• Competitive initial salary £29,000 per annum based upon experience
• The ability to grow and progress further up the career ladder into future roles
• Employee support line
• Access to our online discounts portal
• Laptop and Work Mobile Phone
• Holiday Entitlement
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Requirements

• Have strong influencing skills
• Have the ability to build good working relationships
• Have strong organisation and planning skills
• Have the drive and motivation to take on a broad role and develop our care services
• Be able to work well and accurately under pressure whilst working independently with minimal supervision
• Be flexible to meet the demands of the business including participating in an on-call rota
• Willing to work towards the NVQ Level 3
• Driving licence and access to a vehicle (may be required to support team in the field and conduct client assessments)

Location and Type

WORK LOCATION: In person

JOB TYPE: Full-time

Schedule

• Monday to Friday
• Weekend availability

Application Questions

• How many years of experience do you have in care?
• Do you have or are you willing to work towards a minimum qualification of NVQ Level 3 in Health & Social Care?

Licence/Certification

• Driving Licence (required)