Branch Banking: Customer Experience Advisor S1

Banco Santander; Wakefield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A banking institution is seeking a Customer Experience Advisor for its Pontefract Branch. In this role, you will serve as the primary point of contact for customers, assisting with various transactions and enhancing customer relationships. The position requires an outgoing personality and outstanding service skills, along with a willingness to adapt to various customer needs. This offers an annual salary of £24,000, with additional benefits and opportunities for professional growth.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Qualifications

• Proven ability to deliver outstanding customer service from face-to-face or telephony.
• Ability to communicate effectively with customers to understand their needs.
• Desire to exceed customer expectations.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Develop knowledge of services and products to aid customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Problem solving

Flexibility

Job description

A banking institution is seeking a Customer Experience Advisor for its Pontefract Branch. In this role, you will serve as the primary point of contact for customers, assisting with various transactions and enhancing customer relationships. The position requires an outgoing personality and outstanding service skills, along with a willingness to adapt to various customer needs. This offers an annual salary of £24,000, with additional benefits and opportunities for professional growth.