Branch Assistant / Van Driver

LBS Builders Merchants; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading builders merchant is seeking a reliable Branch Assistant/Van Driver to join their Total Plumbing team in Cardiff East. This dual role involves safely delivering goods to customers and assisting with branch operations. Ideal candidates will have a valid UK driving licence and excellent customer service skills. The company offers a variety of benefits including a profit share bonus scheme and formal training opportunities. If you're hard-working and enjoy a diverse work environment, this is the role for you.

Benefits

Profit Share Bonus Scheme

Online discount portal

Employee Care Helpline

Staff discount scheme

Death in Service benefit

Formal training and career progression

Qualifications

• Smart, professional appearance and positive attitude.
• Ability to work independently and support different areas.

Responsibilities

• Safely operate company vehicles and perform inspections.
• Serve customers and assist with warehouse operations.
• Perform stock checks and maintain health & safety standards.

Skills

Excellent customer service

Communication skills

Ability to work as part of a team

Flexible approach

Education

Valid UK driving licence

Forklift truck certification (desirable)

Job description

Branch Assistant/Van Driver

Location: Cardiff East

We’re looking for a reliable and customer-focused Branch Assistant/Van Driver to join our Total Plumbing team. If you enjoy being on the road, providing excellent customer service, and supporting day-to-day operations in a fast-paced environment, this could be the perfect role for you.

About the Role

This is a dual role where you’ll split your time between delivering goods to our customers and supporting branch operations. You’ll represent our business on the road by ensuring safe, efficient, and professional delivery of products. When not driving, you’ll assist in the warehouse and trade counter, serving customers, preparing stock, and maintaining a safe and tidy environment.

Key Responsibilities

As a Driver

• Safely operate company vehicles in line with legal requirements.
• Carry out daily vehicle inspections and report defects.
• Secure all loads and ensure accurate delivery documentation.
• Deliver products to customers, obtaining signatures for all deliveries.
• Keep vehicles clean, tidy, and roadworthy at all times.

As a Branch Assistant

• Serve customers in the branch, providing advice and assistance.
• Prepare stock for delivery and support with warehouse organisation.
• Assist with loading vehicles and operating fork trucks (with certification).
• Receive goods inwards, checking quantities, condition, and accuracy.
• Carry out stock checks and support periodic stocktakes.
• Maintain showroom and warehouse standards in line with health & safety requirements.

What We’re Looking For

• A valid UK driving licence.
• Excellent customer service and communication skills.
• A smart, professional appearance and positive attitude.
• Ability to work as part of a team and independently.
• Flexible approach to supporting different areas of branch operations.
• Forklift truck certification is desirable (training can be provided).

What we offer

• Profit Share Bonus Scheme
• Online discount portal including money off retail brands and holidays
• Employee Care Helpline and access to a digital GP
• Staff discount scheme
• Death in Service benefit
• Formal training and career progression opportunities

Hours of work: An average of 43.25 hours per week, Monday to Friday from 7.30am – 4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary: NMW

Interested?

At TOTAL Plumbing, we’re part of a trusted and well-established group that values its people. If you’re reliable, hardworking, and enjoy variety, you’ll fit right in.