Branch Assistant

Proman; Boughton; On-site; GBP 26,000; Full time

Job summary

A leading wholesale company in Northampton is looking for a friendly and organized Branch Assistant. You will serve customers, manage stock, and ensure a clean and organized branch. The ideal candidate will have strong customer service skills and the ability to multitask. This role offers a competitive salary of £25,397 along with numerous benefits including a cycle-to-work scheme and up to 33 days’ holiday.

Benefits

Cycle-to-work scheme

Auto-enrolment pension scheme

Retail discount scheme

Employee Assistance Programme

Full on-the-job training

Qualifications

• Good standard of education, especially in Maths and English.
• Strong customer-service skills with a customer-first attitude.
• Ability to multitask effectively under pressure.

Responsibilities

• Serve customers at the trade counter in person, by phone, and by email.
• Maintain stock levels and manage inventory.
• Handle returns and warranty parts according to policy.

Skills

Customer service skills

Multitasking ability

Attention to detail

Education

GCSE level education

Job description

Branch Assistant - Northampton (NN3) - £25,397/yr

We're looking for a friendly, organised Branch Assistant to join our busy Northampton branch. You'll be part of a well‑established, supportive team, helping deliver great service to customers — both trade and retail — across our refrigeration & spares wholesale business.

Location: Northampton, NN3

Salary: £25,397 per year (plus holiday pay & benefits)

What You’ll Be Doing

• Serve customers at the trade counter — in person, by phone, and by email.
• Advise customers on products from our full portfolio so you can match the right part to their needs.
• Handle picking, packing and preparing orders for customer collection or for delivery loading.
• Maintain stock levels: monitor, receive deliveries, store and organise inventory — plus assist with regular stock‑takes.
• Deal with returns or warranty parts quickly and according to policy.
• Keep the branch clean, tidy and organised — trade‑counter area, warehouse stock, and customer zones.
• Liaise professionally with customers, suppliers and colleagues to ensure orders, quotations, and customer queries are handled promptly and accurately.

What We’re Looking For

• Good standard of education (GCSE level or equivalent), especially Maths and English.
• Strong customer‑service skills and a “customer‑first” attitude — you'll be dealing with trade‑clients, contractors, and retail customers.
• Ability to multitask: handling phones, stock picking/packing, counter service, emails — sometimes under pressure and to deadlines.
• Reliable, punctual, and a team player; able to work on your own initiative when required.
• Previous experience in a warehouse, retail counter, parts‑sales or similar role is advantageous, but not essential.

What We Offer

• Permanent, full‑time contract with a competitive salary of £25,397 per year.
• Up to 33 days’ holiday (including Bank Holidays) depending on length of service.
• Cycle‑to‑work scheme.
• Auto‑enrolment pension scheme.
• Retail discount scheme — discounts at major high‑street stores, hospitality, holidays, days out, etc.
• Employee Assistance Programme — counselling, wellbeing support, advice toolkits, fitness classes, etc.
• Full on‑the‑job training and support — you'll gain experience of all aspects of wholesale branch operations.

How to Apply

If you think you're the right fit, click Apply and submit your CV and a short covering message telling us why you'd like the role. We look forward to hearing from you.

Inclusive Employer Statement

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom makes our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, we cannot wait to collaborate with you!