Branch Administrator

Stannah Group; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned engineering firm in Norwich is looking for an experienced Branch Administrator. The role involves providing full administrative support, maintaining communication with stakeholders, and managing customer records. Candidates should have prior experience in administration and be proficient in Microsoft Office. Offering a market-aligned salary, profit-sharing bonuses, and additional benefits like paid holidays and a pension scheme, this role emphasizes a collaborative and customer-focused environment.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Employee Assistance Programme

Free parking

Qualifications

• Previous experience in a busy administrative role.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Comfortable working under pressure.

Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Schedule planned maintenance and liaise directly with customers.

Skills

Excellent planning and organisational skills

Proficiency in Microsoft Office

Strong interpersonal and communication abilities

Ability to work under pressure

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Branch Administrator – Norwich

We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Norwich Service Branch.

This job will involve providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers – always offering a friendly and professional service. You’ll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development.

Your working hours are 09:00 – 17:00 Monday – Thursday and 09:00 – 16:30 on a Friday.

This is a great opportunity for an experienced administrator who thrives in a fast‑paced, customer‑focused environment and enjoys working collaboratively across teams.

To be successful as the Branch Administrator, it is essential that you have previous experience in a busy office environment and general administration. Experience in scheduling engineers, using Microsoft Office, and working within a pressured or customer service environment would be desirable.

Branch Administrator Responsibilities

• Provide full administrative support to the branch and service team.
• Maintain strong communication with both internal and external stakeholders.
• Raise and check invoices, handle customer records, and perform general office duties.
• Take customer calls and deal with their queries.
• Schedule planned maintenance and liaise directly with customers.
• Promote and ensure Health & Safety compliance across all branch activity.

Please see full Job description here :Branch Administration job description.

Branch Administrator Requirements

• Previous experience in a busy administrative role.
• Excellent planning, prioritisation, and organisational skills.
• Proficiency in Microsoft Office and strong data interpretation skills.
• Strong interpersonal and communication abilities.
• Comfortable working under pressure and handling sensitive situations with professionalism.

Additional Information

If you have previous experience working as a Branch Administrator or in a similar role such as Service Coordinator, Office Administrator, or Customer Service Administrator, and are looking for a Branch Administrator job in Norwich, please click the "Apply Now" button or contact us for further information.

Benefits Include

• Market Aligned Salary, paid on a monthly basis.
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits.
• 25 days holiday, plus bank holidays.
• Holiday scheme to buy extra days’ annual leave.
• Pension Scheme. Matched contribution/salary sacrifice.
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more.
• Life Assurance Scheme.
• Long Service award scheme, with holiday benefit.
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being.
• Enhanced maternity and paternity provision.
• Free parking.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.