Branch Administrator

Ernest Doe & Sons Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run business in Dartford is seeking a Branch Administrator to support branch operations efficiently. The role includes acting as Personal Assistant, managing calls, and maintaining communication within the team. Ideal candidates will have strong organisational skills and proficiency in Microsoft Office. The position offers a permanent, full-time contract with competitive salary based on experience and several employee benefits including annual leave and wellness programs.

Benefits

32 days annual leave including bank holidays

Company Sick Pay Scheme

Workplace Pension

Employee Referral Bonus Scheme

Life Assurance Cover (2 x salary)

Qualifications

• Professional telephone manner and strong communication skills.
• Excellent organisational skills and high accuracy with data.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Act as Personal Assistant to the Branch and Sales Manager.
• Manage incoming calls and maintain the branch switchboard.
• Prepare sales quotations and issue invoices and delivery tickets.

Skills

Strong communication skills

Professional telephone manner

Excellent organisational skills

Proficient in Microsoft Office

Ability to multitask

Self-motivated and approachable

Job description

About us :

Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across the South and East of England. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple : To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.

About you :

Join our established team in Dartford, Kent as a Branch Administrator, where you'll play a key role in supporting the Branch Manager and ensuring the smooth day-to-day running of branch operations. This is a varied and fast-paced role that involves providing top-tier administrative support and maintaining effective communication between customers and internal teams.

Key Responsibilities :

• Act as Personal Assistant to the Branch and Sales Manager
• Manage incoming calls and maintain the branch switchboard
• Serve as a first point of contact for customer enquiries
• Provide administrative support across departments as needed
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate records and ensure data is kept up to date
• Update the sales database regularly
• Support the sales team during events and trade shows
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For :

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• High level of accuracy with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented

Additional Information :

Location : Dartford – Sutton at Hone, Kent, DA4 9HQ

Hours : 40 hours per week - 8am to 5pm Monday to Friday (1-hour unpaid lunch)

Contract : Permanent, Full Time, Salaried

Salary : £Competitive, depending on experience

Benefits :

32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)