Box Office Assistant

Grand Opera House; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier theatre venue in Northern Ireland is seeking a Box Office Assistant to be a welcoming first point of contact for customers. Responsibilities include ticket sales, providing accurate information about performances, and ensuring exceptional customer service. The ideal candidate will have at least one year of customer service experience, excellent communication skills, and familiarity with computerized ticketing systems. This role offers the opportunity to contribute to a vibrant theatre environment.

Qualifications

• At least 1 year of recent paid work experience in customer service/sales role.
• Excellent communication skills for sales interaction face to face and over the phone.
• Strong interpersonal skills with commitment to customer service.

Responsibilities

• Administrate the sale of tickets and memberships.
• Provide precise and timely information to customers.
• Ensure high-level customer service and work towards sales targets.

Skills

Customer service experience

Excellent communication skills

Strong interpersonal skills

Organisational skills

Experience with ticketing systems

Tools

Spektrix

Job description

Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers, merchandise and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy.

Responsibilities

• To administrate the sale of tickets, memberships, merchandise and gift vouchers, to record information and keep accurate records of each customer interaction
• To provide precise and timely information to customers about services and products on offer and to anticipate and provide relevant venue information
• To provide the highest level of customer service and ensure that the service provided is welcoming, enthusiastic, friendly, courteous, anticipating and accessible
• To work successfully towards daily team and individual sales targets set by the Box Office Manager
• To provide a troubleshooting service for bookings, and resolve minor customer complaints

Skills and Qualifications

• At least 1 years recent paid work experience in a customer service/sales role which includes; providing customer service and sales face to face and over the phone, accurate cash-handling & credit/debit card transactions and working with IT systems
• Excellent communication skills and the ability to deliver sales and interact with a wide range of people
• Strong interpersonal skills and the demonstrable commitment to providing an excellent level of customer service
• Excellent organisation and administrative skills with good attention to detail
• Experience of working with a computerised ticketing system or database system, in particular Spektrix

Further Information

Further information about this role is available in the Candidate Information Pack which is available on the link below:https://www.goh.co.uk/about-us/careers/box-office-assistant

Application Information