Bowl Lane Marshall

Freedom Leisure; Guildford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major leisure trust is seeking Bowl Lane Marshalls to join their team in Guildford. The role involves providing excellent customer service and assisting with bowling etiquette at the Guildford Spectrum Bowling Alley. Full training is provided for those who are customer-focused and enjoy creating great experiences. The position offers up to 12.21 GBP per hour and includes a range of staff benefits. If you’re self-motivated and ready to make a positive impact, we want to hear from you.

Benefits

Discounted Staff membership

Incremental holidays

Employee Assistance Programme

Company pension

Cycle-to-work scheme

Fully funded training

Qualifications

• Experience working in a customer-facing role is desirable.
• Ability to establish key customer relationships swiftly.

Responsibilities

• Provide the highest standards of customer service.
• Assist customers with bowling etiquette.
• Lead the bowl team during busy weekends.

Skills

Excellent communication skills

Customer service orientation

Self-motivated

Ability to promote services

Positive attitude

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and makinga real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

Are you customer focused and looking to be part of a fantastic team? Guildford Spectrum attracts 1000’s of visitors daily and we are looking for Bowl Lane Marshalls to join our team here at the Guildford Spectrum Bowling Alley. You will deliver fantastic customer service at all times, ensuring our visitors have a warm and friendly welcome.

As one of our Bowl Lane Marshalls, you’ll be on hand to assist customers with bowling etiquette, which could be anything from ball weights, shoe hire and the nature of the game. Alongside this, on busy weekends, you will be required to assist in the leading of the bowl team to ensure that our bowl team deliver the best service possible. Ideally you will have experience of dealing with customers on a face-to-face basis. Full training will be provided and the potential for further training will be available. If this sounds like you, we want to hear from you!

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 13.25 hours per week, Monday - Sunday (rota basis)

• To provide the highest standards of customer service and safety at all times in accordance with the policies, procedures and systems.
• The skills to establish key customer relationships swiftly and appropriately.
• Excellent communication skills.
• Hard working, positive and focused on the delivery of a high standard of service.
• Self-motivated.
• Ability to promote services and sell the different products that Freedom Leisure offer.
• Experience working in a customer facing role would be desirable.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

• My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
• Discounted Staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
• Company pension
• Various insurance and saving schemes
• Financial advice
• Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
• All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 23rd January 2026

Salary: up to £12.21 per hour