Bookings Co-ordinator (Temporary Staffing) | West London NHS Trust

West London Mental Health Trust; Lakenheath; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare provider in Lakenheath is seeking a highly skilled Band 4 Booking Co-ordinator to coordinate temporary staffing for the Trust. The ideal candidate will excel in communication and IT proficiency, ensuring efficient booking of bank staff while maintaining high service standards. Experience in a mental health environment is desirable. This role promises a challenging yet rewarding work atmosphere.

Qualifications

• Proven IT proficiency with staffing systems.
• Excellent customer care skills for stakeholder relations.
• Strong verbal and written communication skills.
• Ability to work to tight deadlines and high standards.

Responsibilities

• Co-ordinate bank and agency cover for the Trust.
• Provide a professional Temporary Staffing Service.
• Develop relationships with Bank staff and other stakeholders.
• Use IT systems to support the rostering process.
• Ensure efficient booking of bank staff.

Skills

IT proficiency

Customer care skills

Verbal communication

Written communication

Relationship building

Tools

HealthRoster

BankStaff

Job description

Overview

The Temporary Staffing Services of West London NHS Trust is seeking to recruit a highly skilled Band 4 Booking Co-ordinator. The post will require the successful candidate to co‑ordinate bank and agency cover for the trust. The successful candidate will be required to work in a very challenging and demanding environment and to provide a professional, effective and efficient Temporary Staffing Service. Excellent communication skills are essential to develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical Team Leaders, Senior staff, Agency suppliers and Human Resources colleagues. The ideal candidate must be proficient with various IT applications in order to use the established E rostering process. Experience or knowledge of working within a mental health environment is desirable, as well as a good understanding of current trends in the temporary workforce.

West London NHS Trust is diverse and provides mental health, physical health and community services across London. The Trust employs a large workforce and operates across multiple sites in the area. The information below provides context on the Trust and its services.

Responsibilities

• Co‑ordinate bank and agency cover for the Trust as part of a small procurement team dedicated to temporary staffing.
• Provide a professional, effective and efficient Temporary Staffing Service in a demanding environment.
• Develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical Team Leaders, Senior staff, Agency suppliers and Human Resources colleagues.
• Be self‑motivated and capable of working to tight deadlines; maintain high standards of service delivery.
• Use IT systems such as HealthRoster and BankStaff software to support the established rostering process.
• Ensure timely and efficient booking of bank staff in collaboration with stakeholders.

Qualifications and Requirements

• Proven IT proficiency and ability to use rostering and staffing systems (e.g., HealthRoster and BankStaff).
• Excellent customer care skills and the ability to develop highly professional relationships with stakeholders, including bank workers, external agencies and service managers.
• Strong verbal and written communication skills.
• Ability to work to tight deadlines, be self‑motivated and committed to high standards of service delivery.
• Experience or knowledge of working within a mental health environment is desirable.
• Understanding of current trends in the temporary workforce.

This advert closes on Monday 22 Sep 2025